Summary
Overview
Work History
Education
Skills
Work Availability
Additional Information
Timeline
Accomplishments

Tamie Biddle

Warrill View,QLD
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

25
25
years of professional experience

Work History

Supervisor

Big W
Springfield, QLD
11.2015 - Current
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Reviewed completed work to verify consistency, quality and conformance.

Service Desk Associate

Big W
Springfield, QLD
11.2015 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
  • Oversaw daily performance of computer systems.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Online Customer Service Representative

Big W
Springfield, QLD
11.2015 - Current
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained composure and patience in dealing with aggressive customers.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Delivered personalized written support via email with instructions regarding products.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Delivered step-by-step instructions to clients on navigating system and explained self-service options.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Developed new tactics to persuade canceling customers to stay with company.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.

Repair Manager

Big W
Springfield, QLD
11.2015 - Current
  • Inspected facilities to determine problems and schedule necessary maintenance.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Explained benefits, features and recommendations to maximize client retention.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Worked with team members to facilitate efficient returns and provide outstanding customer service.
  • Attached identifying tags to track returned items and put back into re-saleable stock.
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping.
  • Attached identifying tags to track returned items and put back into stock.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Leveraged equipment to unload, move and store returned items in designated areas.
  • Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Oversaw warranty counseling process to manage expense controls.

Receptionist Administrator Temp Work

Red Diamond Finacial Group
Ipswich, QLD
06.2021 - 08.2023
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Performed data entry and other administrative tasks to support departments.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Obtained and processed payments from clients for products and services.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Displayed professional standards at reception desk to impress visitors.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Reviewed and updated account information in company computer system.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Gathered and documented statistical information to generate reports.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Pulled files for staff, management and third-party requests.
  • Reviewed files to check for complete and accurate information.
  • Input data into computer systems to support document and information retrieval.
  • Added new material to file records or created new records.
  • Coded index materials with stamp identification for filing.
  • Contacted customers via phone or email to address data inquiries.
  • Supported data entry across departments as requested, switching promptly to new projects.
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Created reports and other types of documentation, which often contained sensitive and confidential data.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Automated office operations while managing record tracking and data communications.

Education Support Specialist Temp Work

Ripley Valley State Primary School
Ripley, QLD
10.2020 - 12.2020
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Implemented policies, procedures and programs to carry out educational standards and goals.
  • Planned, directed and monitored instructional methods and content of educational and vocational programs.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Enforced rules for behavior and procedures to maintain order among class.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
  • Sorted and shelved books to help manage materials and free up teachers for more important work.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Laminated teaching materials to increase durability under repeated use.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Supervised individuals on swings, slides and other playground equipment, keeping watch to avoid dangerous situations.
  • Directed students to and from playgrounds, reminding children to line up quietly at end of recess.
  • Evaluated equipment and discarded broken and unusable games and pieces.
  • Organized, led and promoted interest in recreational activities.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Administered first aid and notified emergency medical personnel.
  • Documented individual progress toward meeting treatment goals.
  • Established and communicated clear objectives for lessons and projects.
  • Prepared and administered tests and assessments to track and monitor academic performance.
  • Assessed student needs in context of qualifications, limitations, abilities and interests.
  • Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
  • Coached students in using video and social media storytelling to improve visual intelligence of projects.

Medical Records Clerk

Ipswich Hospital
Ipswich, QLD
01.1999 - 05.2000
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Pulled patient charts for upcoming appointments.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Supported administration staff with records requests to support patient care.
  • Kept department clean, organized and professional.
  • Observed confidentiality and safeguarded all patient-related information.
  • Obtained information by contacting appropriate personnel or patients.
  • Purged outdated files.
  • Consolidated diverse medical records.
  • Maintained positive working relationship with fellow staff and management.
  • Pulled patient records and transferred information to appropriate parties.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Set up patient charts and documented information in various company software.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Took messages from callers and accurately relayed details to intended staff.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Greeted, guided and offered assistance to patients and visitors.

Education

Cert III Education Support -

Strategix, Brisbane, QLD
12.2021

MYOB Version 15 Beginners - Starting & Managing A Small Business

TAFE Queensland , Bundamba, QLD
03.2006

Bookkeeping For Beginners - Bookkeeping For Beginners

TAFE Queensland, Bundamba, QLD
03.2006

Cert III Retail Operations -

Challenge Learning Institute, Brisbane, QLD
03.2003

High School Diploma -

Toogoolawah State High School, Toogoolawah, QLD
12.1998

Skills

  • Training and Mentoring
  • Process Improvement
  • Processes and Procedures
  • Contract Management
  • Project Management
  • Team Building
  • Financial Management
  • Inventory Oversight
  • Business Administration
  • Inventory Control
  • Policy Enforcement
  • Staff Management
  • Operations Management
  • Complex Problem-Solving
  • Office Organization
  • Electronic Document Storage
  • Cash Management
  • Call Handling
  • Document Scanning
  • Documentation and Recordkeeping
  • Data Entry
  • Scheduling
  • Sorting and Labeling
  • Multitasking and Prioritization
  • Time Management
  • Bookkeeping
  • Administrative Support
  • Positive and Professional
  • Organization and Efficiency
  • Invoice Processing
  • Excellent Communication Skills
  • Filing and Data Archiving
  • Administrative Support Specialist
  • Document Preparation
  • Health and Safety Compliance
  • Problem-Solving
  • Work Flow Planning
  • Retail Operations Management
  • Staff Training
  • Workflow Optimization
  • POS System Troubleshooting
  • Customer Complaint Resolution
  • Customer Service
  • POS Systems
  • Team Training and Development
  • Shift Scheduling
  • Till Counting
  • Employee Performance Evaluation
  • Store Opening and Closing
  • Attention to Detail
  • Payment Processing
  • Report Preparation
  • Cash Register Operation
  • Cash Counting
  • Drawer Balancing
  • Refund Processing
  • Customer Relations
  • Returns Processing
  • Payment Collection
  • Product Knowledge
  • Conflict Resolution
  • Superb Time Management
  • Client Relationship Management
  • Task Prioritization
  • Business administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

If there is any further information you require or if any references are needed to further assist with my application, please dont hesitate to email or call me for added information.

Tamiebiddle80@gmail.com

0406561652

Timeline

Receptionist Administrator Temp Work - Red Diamond Finacial Group
06.2021 - 08.2023
Education Support Specialist Temp Work - Ripley Valley State Primary School
10.2020 - 12.2020
Supervisor - Big W
11.2015 - Current
Service Desk Associate - Big W
11.2015 - Current
Online Customer Service Representative - Big W
11.2015 - Current
Repair Manager - Big W
11.2015 - Current
Medical Records Clerk - Ipswich Hospital
01.1999 - 05.2000
Strategix - Cert III Education Support,
TAFE Queensland - MYOB Version 15 Beginners, Starting & Managing A Small Business
TAFE Queensland - Bookkeeping For Beginners, Bookkeeping For Beginners
Challenge Learning Institute - Cert III Retail Operations,
Toogoolawah State High School - High School Diploma,

Accomplishments

Strong organizational skills to keep your workspace and the office you manage in order are huge blessings, and these skills have helped me to maintain a healthy growth mindset during my working habits. Having an organized desk, computer and calendar can help you complete administrative tasks in a quality and time-efficient manner.

Working well with others is an essential skill for administrators, as it involves cooperating on various tasks, such as creating and implementing new procedures, sharing information and assigning responsibilities. Being a good teammate includes practicing empathy, humility and being a good communicator. This is where staff also ensure that patients/clients and other team members are being treated with the upmost respect and mutual fairness and understanding. Treating everyone as equal is crucial for creating a fair and civilized working environment.

Tasks related to administration are often important to keeping a business running efficiently. So, having the responsibility to complete tasks on time and in a quality manner without much oversight is very important. This is where the correct knowledge to use the information systems to record and update all patient details are correctly administered first time, every time.

Because there are so many various responsibilities involved in business administration, managing your time wisely is a key skill. Maintaining your calendar, planning time to complete tasks and setting proper timeline expectations are all parts of being a strong administrator.

As an administrative assistant, you might be asked to handle multiple tasks simultaneously. It’s not uncommon to have to respond in a timely manner to emails, answer calls, address in-person requests and handle project requests all at the one time. The ability to prioritize with the know how in combining other skills like organization and time management gives you the ability to multitask, allowing you to manage multiple responsibilities at once.

Organization is an important part of being a good administrator. Take time to make a clean, organized workspace for yourself that can help you prioritize tasks, manage your time well and respond quickly to others who need the information you have.

If you have a colleague or manager that has strong administrative skills that you find effective, try adopting their practices in your own work.

All of these above skills and abilities I have obtained through my working history. For the past 8 years, the job roles I acquired, I believe have provided me with the experience and knowledge and operational expertise to support the Queensland Health - Specialist Outpatients Department - Administration Officer's role.

Tamie Biddle