Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Tamika Albert

Geelong,VIC

Summary

Customer-focused professional with successful 5-year career in hospitality sector and 4-years in the retail sector.

Known for teamwork, adaptability, and achieving results. Reliable and flexible with changing needs. Skilled in conflict resolution, active listening, and fostering positive customer relationships.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

Red Rooster
02.2020 - Current
  • Established team priorities, maintained schedules and monitored performance.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Sales Associate

EB Games
02.2013 - 01.2015
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Video Ezy
01.2013 - 12.2013
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.

Printing Operator

Arthur Reed Photography
01.2012 - 05.2012
  • Started presses and observed operations to detect malfunctions.
  • Digitally edited photos to enhance appearance.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
  • Proofed all job orders, securing client approval prior to production.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Packed and labeled boxes with maximum efficiency.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Education

Certificate III - Information, Digital Media And Technology

Gordon Institute of TAFE
Geelong, VIC
10.2012

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Complaint resolution
  • Catering coordination
  • Proven sales record
  • Restaurant promotion management
  • Employee schedule management
  • Labor and food cost control
  • Reliable and responsible
  • Team leadership
  • Safe food handling
  • Inventory management
  • Employee performance evaluations

Availability

  • Monday 9:30am-10:00pm
  • Tuesday 9:30am-10:00pm
  • Wednesday 9:30am-10:00pm
  • Thursday 9:30am-10:00pm
  • Friday 9:30am-10:00pm
  • Saturday 2:30pm-10:00pm
  • Sunday 2:30pm - 10:00pm

References

  • Dhama - Franchisee - 0451 963 636
  • Isabelle Taylor - Fellow Manager - 0402 548 823
  • Emily Balacki - Fellow Manager - 0424 955 667
  • Lisa Wise - Fellow Manager - 0478 123 003
  • Jaxon Brock - Restaurant Manager- 0483852730

Timeline

Restaurant Manager

Red Rooster
02.2020 - Current

Sales Associate

EB Games
02.2013 - 01.2015

Customer Service Representative

Video Ezy
01.2013 - 12.2013

Printing Operator

Arthur Reed Photography
01.2012 - 05.2012

Certificate III - Information, Digital Media And Technology

Gordon Institute of TAFE
Tamika Albert