Tamika Darrell
Clearview,SA
Summary
Prospective animal trainer with qualifications relating to animal handling, behaviour and welfare. Extensive hands-on experience with various animal species through Study and work placements. Rudimentary dog training and presentation as part of a qualification assessment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
Zambrero
03.2017 - 02.2022
- Shift supervisor exhibiting leadership and team responsibility to ensure tasks are completed to the highest standards.
- Consistently met hygiene standards, leading to successful monthly HR inspections.
- Trained and mentored staff in food service operations, adhering to quality standards.
- Maintained a professional demeanour under considerable time constraints in drive-thru services.
- Successfully offering tailored recommendations resulting in repeat business and referrals.
- Delivered high-quality customer service, resolving issues promptly and professionally. Escalated to management when requested/necessary.
Visitor Services Officer
Zoos SA
11.2022 - Current
- Trained new Visitor Services Officers in best practices regarding customer service, communication skills and policy enforcement.
- Increased visitor satisfaction with personalised recommendations on Animal encounters and time schedules.
- Handled visitor concerns professionally, using multiple communication methods and escalating issues to management when necessary.
- Actively promoted membership sale opportunities resulting in increased annual membership rates among visitors.
- Efficiently entered new members' personal data into software systems, ensuring prompt processing and record maintenance.
- Successfully managed high-profile events within the Zoo for up to 500 guests.
- Successfully processed various bookings for Animal Encounters, ensuring a seamless reservation experience.
- Conducted daily operations in the Zoo shop, providing customers with assistance in retail purchases to the highest professional standards.
Education
Bachelor of Science - Animal Science
University of Adelaide
Adelaide, SA11-2022
Cert III in Wildlife And Exhibited Animal Care -
Taronga Training Institute
Adelaide, SA12-2024
Skills
- Animal handling
- Strong leadership
- Client relationship building
- Teamwork and collaboration
- Organisation and time management
- Problem resolution
Certification
- South Australian Driver's License
- National Crime Check/Right To Work Check.
- COVID-19 Vaccinations Certificate
- Responsible Service of Alcohol Certificate
Timeline
Visitor Services Officer
Zoos SA
11.2022 - Current
Customer Service
Zambrero
03.2017 - 02.2022
Bachelor of Science - Animal Science
University of Adelaide
Cert III in Wildlife And Exhibited Animal Care -
Taronga Training Institute
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