Summary
Overview
Work History
Education
Skills
Websites
Additional Information
References
Timeline
Generic

Tamika Galea-Muscat

Melton,Vic

Summary

Diligent medical receptionist for over a year, works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Patient-focused, detail -oriented and computer literate. Personable and courteous in all interactions with patients and team members. Skilled at anticipating physician and practice needs. Efficient in managing appointment scheduling, patient records and medical billing. Furthermore, maintains professionalism and skill in assisting physicians with any task. Expedient in processing patient check in, verifying patient information whilst adhering to patient confidentiality. Effective in handling office and administrative tasks within busy, multi-physician practices. Always trying to improve the quality of the clinic by suggesting new ideas to help with reception, which ultimately advances patient care.



Striving to work in a healthcare setting, to utilize and further build clinical, communication and therapeutic relationship skills.



Overview

7
7
years of professional experience

Work History

Medical Receptionist

Melton Medical & Dental
Melton, VIC
07.2021 - Current
  • Coordinated patient scheduling, check-in, and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by cleaning surfaces, removing rubbish and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed and filed financial documentation for accounting purposes.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

Team Member

Kmart
Melton , VIC
09.2017 - 07.2021
  • Handling of cash (cash register)
  • Customer service (answering queries, authorizing holds, authorizing store-to-store stock holds, checking if stock available in our store or another store)
  • Team working skills
  • Customer queries
  • Store presentation (pricing and ticketing, returning stock, folding of clothes, pulling stock forward, cleaning)
  • Independent training for newly appointed tasks and roles
  • Safety mechanisms when working
  • Sufficient in technology (PDT operations, computers, cash register operations, phones, pricing guns, use of headset)
  • Sequence of stock (transporting stock on H cages on the store floor and in the stock room and stocking the product on shelves)

Education

Bachelor of Nursing - Health Sciences

Australian Catholic University (ACU)
Ballarat, VIC
2023

VCE -

Staughton College
Melton, VIC
2021

Skills

  • Communication Skills
  • Complex Problem Solving
  • Hard Working
  • Good people skills
  • Great Customer service skills
  • Good Team Player
  • Meticulous attention to details
  • Technical Library Maintenance
  • Front Desk Operations
  • Taking Client Histories
  • Critical Thinking
  • Cleaning and Sterilizing
  • Medical Recordkeeping
  • Advising Patents

Additional Information

  • Work Experience- Bacchus Marsh hospital -Consisted of assisting the elderly and community engagement.
  • Participation in the YEP (Youth Empowerment Program). Consisted of holding fundraisers for ‘LGBTQ day’, ‘R U okay day’, assisting the younger students within the transition of primary school to high school
  • Bendigo Health Aged Care Placement- Consisted of utilizing clinical skills, patient centered care, and how to build therapeutic relationships with the residents developed in my Bachelor of Nursing course.
  • St John of God Acute Placement- Consisted of utilizing and learning clinical skill developed in my Bachelor of Nursing course

References

Mrs Nicole Ferraris-Milin

Practice Manager- Melton Medical & Dental Centre

ForHealth Group


(currently on maternity leave)


Phone: 0438 006 060

Email: melton@forhealth.com.au



Timeline

Medical Receptionist

Melton Medical & Dental
07.2021 - Current

Team Member

Kmart
09.2017 - 07.2021

Bachelor of Nursing - Health Sciences

Australian Catholic University (ACU)

VCE -

Staughton College
Tamika Galea-Muscat