Tamika Livingston

Assist participants reach individual goals, supporting independent progression and social skills. Quality care for participants by providing personalised support and assistance with daily living activities.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Taught daily swim instruction to students varying in ages and skill levels.
• Maintained CPR, First Aid, and Swim Teacher certifications to ensure preparedness for emergency situations during lessons.
• Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
• Took notes strengths and weaknesses of each child in class to track progress.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Assisted with onboarding new clients and securing paperwork completion.

• Cleaned building floors by sweeping, mopping, and scrubbing floors.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Handled equipment, chemicals, and materials properly and with caution.
• Maintained clean, neat, and professional entrances.
• Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.