Tamika Murphy
Brisbane,QLD
Summary
I'm a kitchen enthusiast turned hospitality guru with a journey that kicked off right after high school in 2017. From mastering the art of cooking to juggling guest needs as a Head Housekeeper and Receptionist at a buzzing holiday park, I've embraced diverse responsibilities. Then, I moved to Australia where i jumped into management at a fast food restaurant, here, i acquired my Shift supervisor and First Aid certificates as well as Food safety and management skills. I love working in busy workplaces and thrive well under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Red Rooster
Victoria Point, Queensland
07.2022 - 03.2024
- Directed staff to allocated jobs throughout working hours.
- Handled customer complaints and reviews.
- Handled big caterings for events and birthdays.
- Scheduled interviews for potential candidates.
- Minimized staff turnover through appropriate selection, orientation and training.
- Monitored staff performance and addressed issues.
- Resolved conflicts between employees.
- Held regular one-on-one meetings with employees to review performance and priorities.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created training modules and documentation to train staff.
- Entered time and attendance logs in preparation for payroll.
Kitchen Prep Cook
Leigh Bar
Leigh
01.2022 - 06.2022
- Prepared ingredients for meals according to recipes and menus.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
- Stocked kitchen with necessary supplies such as seasonings, condiments, spices, and other ingredients.
- Organized workstations with appropriate supplies tools and equipment for efficient workflow.
- Handled busy nights and rushes by myself.
Receptionist/Housekeeper
Pakiri Beach Holiday Park
Auckland, New Zealand
07.2020 - 10.2021
- Communicated effectively using a variety of communication platforms e.g Newbook, Emails, phone inquiries as well as walk-ins
- Sorted incoming mail and directed to correct personnel each day.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Confidently communicated with guests upon arrivals for check - ins
- Assisted with special projects assigned by management when required.
- Provided administrative support including typing letters, filing documents, and scanning and copying documents when necessary.
- Cleaned more than 20 rooms varying from apartments , lodges , glamping tents and single motel rooms.
- Barista skills for visitors and guests in reception.
Kitchen Hand/Pizza Chef
Leigh Sawmill Cafe
Auckland, New Zealand
09.2017 - 05.2020
- Learned how to work well under pressure with other cooks.
- Followed recipes closely and served food in accordance with the restaurant serving guidelines.
- Prepared food carefully in response to customer requests or allergies.
- Acquired knife skills and cooking techniques to work in a timely manner.
- Cut or sliced meat, poultry and seafood correctly and according to health and safety to prepare for cooking.
- Partnered with chefs to cook food and comply with food preservation guidelines.
- Followed all health code guidelines when handling food items.
- Served for special events such as caterings for weddings, birthdays and music venues.
Education
Studied Hospitality and received my Health and Safety Management certificate 2.8 in 2015. Started my hospitality journey in school and graduated in 2017 finishing my NCEA levels 1, 2 & 3. -
Henderson High School
01.2017
Skills
- Workforce Management
- Customer Service Skills
- Scheduling
- Customer Relationship Management (CRM)
- Team Leadership
- Time Management
- Verbal and Written Communication
- Excellent Communication Skills
- Calm Under Pressure
Certification
- HLTAID009 - Provide Cardiopulmonary resuscitation
- HLTAID010 - Provide basic emergency life support
- HLTAID011 - Provide First Aid
- Shift Supervisor Certification
References
- Melody Crawford, mel@mcredrooster.com.au, 0400035235
- Luke Goddard, luke.goddard44@gmail.com, 0274836071
- Richard Scott, leighbar1976@gmail.com, 0210419242
Timeline
Manager
Red Rooster
07.2022 - 03.2024
Kitchen Prep Cook
Leigh Bar
01.2022 - 06.2022
Receptionist/Housekeeper
Pakiri Beach Holiday Park
07.2020 - 10.2021
Kitchen Hand/Pizza Chef
Leigh Sawmill Cafe
09.2017 - 05.2020
Studied Hospitality and received my Health and Safety Management certificate 2.8 in 2015. Started my hospitality journey in school and graduated in 2017 finishing my NCEA levels 1, 2 & 3. -
Henderson High School