Tamika Pratt
Caringbah,NSW
Summary
I am honest, hardworking, loyal, organised and an efficient young woman. I have worked in many different environments both as an unsupervised individual and in a team. I exceed in environments that I am passionate about and enjoy dealing with people of all walks of life. With 10 years of customer service experience I am ready and excited to take on any role I face.
Overview
10
10
years of professional experience
Work History
International Flight Attendant
Qantas Airways
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Supported new hires by sharing knowledge of flight procedures, contributing to their successful integration into the team roles.
- High level customer service, interacting with different cultures and types of people bringing the most enjoyable and memorable experience to their flight by creating special moments
Beauty Sales Consultant
Priceline
01.2023 - 03.2023
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Assisted clients with makeup application techniques, enhancing their skills and confidence in using the products.
- Educated customers on proper skincare routines, resulting in improved skin health for many clients over time.
- Assisted in planning and executing special events held at the store, such as product launches or beauty workshops, to engage with customers and showcase new offerings.
- Demonstrated strong product knowledge, guiding customers towards suitable options based on their preferences.
- Boosted sales revenue through effective upselling and cross-selling of beauty products to clients.
- Worked closely with store management to implement visual merchandising strategies that showcased featured products effectively.
Cabin Crew
Virgin Australia
07.2022 - 02.2023
- Follow and apply extensive SOPS, EPS and company policies
- High level customer service, interacting with different cultures and types of people bringing the most enjoyable and memorable experience to their flight by creating special moments
- Apply hygiene practices and thorough cleaning to every flight
- Working in an intensive team based environment
- Followed an adaptable attitude and fast thinking nature when dealing with situations on board.
Senior Sales Consultant
Crunch Fitness
10.2021 - 02.2023
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building
- Monitored and managed staff performance to attain target metrics both individually and team unit
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Welcomed Members, answering calls and disputes
- Daily Banking.
Technical Chiropractic Assistant/Receptionist
Kogarah Chiropractic And Acupuncture
02.2021 - 07.2022
- Welcomed patients, calls, bookings, Enquiries, invoices and liaising with referrals
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Senior Barista
Gloria Jeans
12.2018 - 01.2021
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Restocked and cleaned stations and facilities to maintain cleanliness and operable standards
- Maintained payroll information by calculating, collecting and entering data
- Completed inventory counts and ordered merchandise
- Completed EOD banking and weekly deposits.
Waitress
Cafe Manna
10.2014 - 10.2018
- This was my first job where I learnt the discipline of work, starting off working 14-hour shifts doing dishes and running food
- I moved my way up to becoming a Senior barista, dealing with the EOD, Stock Take, Customer Complaints, training employees and Organizing employee rosters whilst managing my studying.
Education
High School Diploma -
Cronulla High School
09.2021
Certificate III: Fitness -
Loftus Tafe
09.2021
Skills
- Sales and Promotions
- Inventory and Stocking
- Team Management
- High Level Customer Service
- Cleanliness and sanitation
Hobbies and Interests
- Makeup
- Going on walks with my dogs
- Fashion
- Fitness and health
- Socialising with Friends
Timeline
International Flight Attendant
Qantas Airways
03.2023 - Current
Beauty Sales Consultant
Priceline
01.2023 - 03.2023
Cabin Crew
Virgin Australia
07.2022 - 02.2023
Senior Sales Consultant
Crunch Fitness
10.2021 - 02.2023
Technical Chiropractic Assistant/Receptionist
Kogarah Chiropractic And Acupuncture
02.2021 - 07.2022
Senior Barista
Gloria Jeans
12.2018 - 01.2021
Waitress
Cafe Manna
10.2014 - 10.2018
High School Diploma -
Cronulla High School
Certificate III: Fitness -
Loftus Tafe
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