Tamika Rowland-Lewis
Glenella,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank Australia
01.2022 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintaining customer confidentiality,
- Interoperate customer financial and billing information to give accurate advice while confirming to legal legislation.
- Showing compassion an understanding to customers in financial distress, or suffering from personal lose to provide solution to assist the customer without exposing the business to undue risk.
- Creating complex banking and loan solutions for customers, while following complex company and legislative policies.
- Meet and exceed key performance indicators
- Excellent attention to detail for accuracy and to mitigate risk and adhere to policy and procedures
- Complete End of day and cash balancing duties
- Efficiently and autonomously complete work to support team to reach common goals.
- Bulk Cash handling skills
- Complete mandatory training in a timely manner.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
Beauty Therapist and Owner
Meeks Brow and Lash Room
01.2020 - 01.2021
- Build quick report with client for optimal client retention
- Provide high quality services to each customer
- Marketing and advertising
- Provide services in a timely manner.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Manage all aspects of running a small business as a sole trader.
Support Worker
CPL Hervey Bay, QLD
07.2012 - 12.2019
- Build positive rapport with clients, families and colleagues and deliver a high-quality service
- Assist clients to develop and maintain their independence
- Support clients to access the community to promote inclusion
- Keep accurate records of service provision and hours worked for purpose of service administration and accountability
- Actively participate in training and education required for position
- Communicate effectively
- Participate in the implementation of plans
- I consistently meet deadlines and manage my time effectively
- Adhere to organisations policies and procedures and quality management practices.
Call Centre Operator
Telstra Call Centre, Maryborough QLD
01.2008 - 01.2010
- Quickly build rapport with customers over the phone.
- Use our Data Entry system to retrieve information the customer required
- Completed Customer Enquiries with speed and efficiency
- Utilised strong listening skills and a clear phone manner to complete my calls
- Use attention to detail to ensure the information provided was accurate and followed company procedures.
- Worked effectively in fast-paced environments.
Reception/Optical Dispenser
Laubman and Pank Optometrist, Maryborough/Hervey Bay Qld
01.2007 - 01.2008
- Booking Appointments
- Answering phones
- Filing
- Enter clients' details upon presentation for appointment and prepare patient record for consultation
- Use computer software to process Medicare billing
- Use HICAPS to process private health refunds
- Mail prepared and despatched daily
- Prepare and reconcile banking
- Receive and adjust Department of Veteran Affairs billing
- Accurately enter stock details into computer data base
- Ability to manage patient flow and prioritise according to patient needs
- Ability to repair and adjust spectacles
- Ability to use vertometer to read prescription
- Ability to accurately take measurements for bifocal and multifocal lenses.
Education
Certificate IV in Disability -
Mylestones Training
03.2024
Certificate IV Business Administration -
Open Training Institute
03.2024
Certificate III in financial services -
Commonwealth Bank Australia
01.2023
Certificate III in Disability -
Mylestones Training
01.2015
High School Diploma -
Hervey Bay High School
Hervey Bay, QLD2007
Skills
- Excellent communication skills via phone, face to face and written
- Highly skilled in all Microsoft office programs
- Proficient and quick at data entry
- Excellent writing and communication skills
- Current full first aid
- Certified in WHS awareness
- Certified in professional boundaries
- Data Security and Validation
- Honest and Dependable
References
- Opsm, Manager, Lisa Godwill, 0406 510 216
- CBA Mackay, Customer Banking Manager, Carman Prestipini, 0407 113 084
Hobbies
- Caravanning
- Gardening
- Hiking
- Crocheting
- Reading
Timeline
Customer Banking Specialist
Commonwealth Bank Australia
01.2022 - Current
Beauty Therapist and Owner
Meeks Brow and Lash Room
01.2020 - 01.2021
Support Worker
CPL Hervey Bay, QLD
07.2012 - 12.2019
Call Centre Operator
Telstra Call Centre, Maryborough QLD
01.2008 - 01.2010
Reception/Optical Dispenser
Laubman and Pank Optometrist, Maryborough/Hervey Bay Qld
01.2007 - 01.2008
Certificate IV in Disability -
Mylestones Training
Certificate IV Business Administration -
Open Training Institute
Certificate III in financial services -
Commonwealth Bank Australia
Certificate III in Disability -
Mylestones Training
High School Diploma -
Hervey Bay High School
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