Tamika Scolyer
Dandenong,VIC
Summary
Reliable and customer-focused professional with experience in concierge, security, and housekeeping roles. Skilled in providing exceptional customer service, maintaining safe and secure environments, and working independently with strong attention to detail. Adaptable, dependable, and committed to delivering high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Concierge
Excell Security
Melbourne, VIC
02.2026 - Current
- Provided excellent customer service while interacting with staff and guests.
- Assisted guests with inquiries and provided local information.
- Updated concierge book to ensure access to current and relevant visitor information for staff and guests.
- Compiled daily reports detailing guest requests and concierge activities to enhance service delivery.
- Created a friendly atmosphere by greeting staff, guests, vendors, and contractors upon their arrival.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Fostered strong relationships with clients and staff by providing attentive communication and personalized service.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Monitored premises to ensure safety and security for all personnel.
- Monitored CCTV systems to ensure safety and security of premises.
- Conducted regular patrols to identify and address potential security threats.
- Prepared detailed incident reports for management review and analysis.
- Maintained high levels of alertness throughout shifts.
- Assisted other departments with deliveries from vendors or contractors.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Maintained confidentiality and professionalism while working in a corporate legal environment.
Personal Housekeeper
Self-employed
Melbourne, VIC
03.2024 - Current
- Maintained cleanliness and organization throughout all areas of the home.
- Communicated regularly with clients to understand specific household needs and preferences.
- Scheduled and coordinated home maintenance services with external providers.
- Provided pet care services such as feeding animals, walking them and providing general care when necessary.
- Delivered general care services for pets, including feeding and walking.
- Cared for plants inside and outside the home by watering them regularly and pruning when needed.
- Performed light handyman tasks such as changing light bulbs or repairing minor plumbing issues.
- Ensured all safety measures were taken at all times while working in the home.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Oakwood School
Noble Park North, VIC Skills
- Concierge management
- Guest relations
- Guest service
- Reservation management
- Customer safety
- Safety procedures
- Guest feedback
- Service enhancement
- Attention to detail
- Detail-oriented
- Effective communication
- Verbal and written communication
- Strong interpersonal skills
- Active listening
- Cultural awareness
- Problem solving
- Effective decision making
- Time management
- Multitasking and organization
- Reliable punctuality
- Tech-Savvy
- Facility oversight
- Report writing
- Hospitality
- Communication skills
- Detail-oriented
References
References available upon request.
Timeline
Concierge
Excell Security
02.2026 - Current
Personal Housekeeper
Self-employed
03.2024 - Current
Oakwood School