Summary
Overview
Work History
Skills
Timeline
Generic

Tamika Yasso

Darra

Summary

Experienced professional in service coordination with a strong background in enhancing operational efficiency and providing exceptional customer service. Recognized for collaborative approach and consistent achievement of team goals. Known for reliability and adaptability, with expertise in process improvement and conflict resolution. Professional coordinator with strong organizational skills and proven track record in service management. Highly regarded for effective team collaboration and ability to deliver results in fast-paced environments. Skilled in problem-solving, project management, and maintaining positive client relations. Adaptable and reliable, consistently meeting changing needs and driving success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Senior Service Coordinator

Advanced One
01.2022 - Current
  • Managed all incoming service requests, acting as the first point of contact for job inquiries and quotes
  • Scheduled preventative and reactive maintenance jobs for technicians using Simpro, ensuring smooth workflows
  • Optimized technician productivity, minimizing downtime and ensuring rapid response times for customers
  • Liaised with subcontractors, creating jobs, quotes, and work orders while tracking progress
  • Communicated regularly with clients, providing accurate ETA updates for repairs and maintenance
  • Coordinated urgent repair jobs, swiftly re-routing technicians based on job priority
  • Created purchase orders and managed inventory, ensuring materials and equipment were available before scheduling
  • Maintained accurate records of service requests, technician schedules, and job progress
  • Assisted in the preparation of service quotes and other documentation as needed

Personal Assistant / Procurement & Accounts Support

Harvey Norman
01.2018 - 01.2022
  • Coordinated supplier negotiations and procurement processes, ensuring cost-effective purchasing
  • Processed purchase orders and invoices, ensuring timely financial tracking and supplier payments
  • Managed payroll transactions and assisted with financial reconciliations
  • Liaised with suppliers and customers, improving service operations
  • Assisted in inventory tracking, compliance audits, and reporting

Senior Customer Service Agent

Spotlight Retail Group
01.2012 - 01.2020
  • Handled customer service requests, ensuring efficient scheduling and order processing
  • Assisted in subcontractor coordination and supplier negotiations
  • Developed new tracking systems for procurement and inventory management
  • Provided support in procurement, order fulfillment, and supplier communication

Skills

  • Customer satisfaction monitoring
  • Public relations
  • Telephone communication
  • Self motivation
  • Proficiency in office programs
  • Goal setting
  • MS office expertise
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Senior Service Coordinator

Advanced One
01.2022 - Current

Personal Assistant / Procurement & Accounts Support

Harvey Norman
01.2018 - 01.2022

Senior Customer Service Agent

Spotlight Retail Group
01.2012 - 01.2020
Tamika Yasso