Tamika Marie Vihervaara

Assistant Store Manager

Spendless Shoes

Salisbury, SA

01.2021 - Current

Prepared staff work schedules and assigned team members to specific duties.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Handled scheduling for store shifts to achieve adequate staffing.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Monitored progress by establishing plans, budgets and measuring results.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Analyzed market trends to identify opportunities for product expansion or improvement.
Delegated work to staff, setting priorities and goals.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Answered customer questions and addressed problems and complaints in person and via phone.
Created effective business plans to focus strategic decisions on long-term objectives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Oversaw aspects of maintenance, inventory, and daily activity management.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.