Tamilia Jay I
Melbourne,VIC
Summary
An enthusiastic, goal-oriented and seeking an opportunity for challenging position to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed at a company.
Overview
7
7
years of professional experience
Work History
Senior Client Advisor - Operations (Full Time)
Louis Vuitton - LVMH
09.2022 - Current
- In charge of all stock movements and store administration including stock receiving, cycle counts, rostering shifts & reconciliations.
- Leading store client advisors by trainings and planning.
- Assisted customers with product selection based on individual needs and preferences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling aftercare functions
- Conducted regular reviews of client accounts, proactively identifying areas for improvement or adjustment based on evolving circumstances
- Resolved complex client concerns promptly, maintaining trust and loyalty in the advisory relationship.
- Cultivated long-lasting relationships with clients through consistent communication and personalized service.
- Streamlined internal processes for improved efficiency, resulting in higher client retention rates.
Client Advisor & Operations (Full Time)
Louis Vuitton - LVMH
09.2018 - 09.2022
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Collaborated with team members to develop innovative solutions for complex client needs.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Participated in networking events to establish valuable connections within the industry and community at large.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Determined and performed appropriate adjustments of authorized stock levels.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
Beauty Advisor (Full Time)
W Cosmetics
08.2017 - 09.2018
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Trained new staff in product knowledge and customer service protocols.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Education
Bachelor of Science - Chemical Engineering
RMIT University
Melbourne, VICSkills
- Client Relationship Management
- Product restocking
- Teamwork and Collaboration
- Computer Skills
- Administration
- Multi Language Skills - English, Mandarin, Malay, Teochew & understands Cantonese
- Interview conduction
- Group leadership
- Team motivation
- Calm Under Pressure
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Malay
Professional Working
Chinese (Cantonese)
Limited Working
Timeline
Senior Client Advisor - Operations (Full Time)
Louis Vuitton - LVMH
09.2022 - Current
Client Advisor & Operations (Full Time)
Louis Vuitton - LVMH
09.2018 - 09.2022
Beauty Advisor (Full Time)
W Cosmetics
08.2017 - 09.2018
Bachelor of Science - Chemical Engineering
RMIT University