Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamilia Jay I

Melbourne,VIC

Summary

An enthusiastic, goal-oriented and seeking an opportunity for challenging position to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed at a company.

Overview

7
7
years of professional experience

Work History

Senior Client Advisor - Operations (Full Time)

Louis Vuitton - LVMH
09.2022 - Current
  • In charge of all stock movements and store administration including stock receiving, cycle counts, rostering shifts & reconciliations.
  • Leading store client advisors by trainings and planning.
  • Assisted customers with product selection based on individual needs and preferences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling aftercare functions
  • Conducted regular reviews of client accounts, proactively identifying areas for improvement or adjustment based on evolving circumstances
  • Resolved complex client concerns promptly, maintaining trust and loyalty in the advisory relationship.
  • Cultivated long-lasting relationships with clients through consistent communication and personalized service.
  • Streamlined internal processes for improved efficiency, resulting in higher client retention rates.

Client Advisor & Operations (Full Time)

Louis Vuitton - LVMH
09.2018 - 09.2022
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.
  • Collaborated with team members to develop innovative solutions for complex client needs.
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Participated in networking events to establish valuable connections within the industry and community at large.
  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
  • Determined and performed appropriate adjustments of authorized stock levels.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.

Beauty Advisor (Full Time)

W Cosmetics
08.2017 - 09.2018
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Trained new staff in product knowledge and customer service protocols.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Education

Bachelor of Science - Chemical Engineering

RMIT University
Melbourne, VIC

Skills

  • Client Relationship Management
  • Product restocking
  • Teamwork and Collaboration
  • Computer Skills
  • Administration
  • Multi Language Skills - English, Mandarin, Malay, Teochew & understands Cantonese
  • Interview conduction
  • Group leadership
  • Team motivation
  • Calm Under Pressure

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Malay
Professional Working
Chinese (Cantonese)
Limited Working

Timeline

Senior Client Advisor - Operations (Full Time)

Louis Vuitton - LVMH
09.2022 - Current

Client Advisor & Operations (Full Time)

Louis Vuitton - LVMH
09.2018 - 09.2022

Beauty Advisor (Full Time)

W Cosmetics
08.2017 - 09.2018

Bachelor of Science - Chemical Engineering

RMIT University

Similar Profiles

CREATE PROFILE
Tamilia Jay I