Tamilvanan Balakrishnan
Melbourne,Australia
Summary
A dedicated and innovative Executive Housekeeper with over 16 years of experience working in reputed & top luxury hotel brands in India, UAE, Bahrain, Nigeria, Bermuda and Australia with multiple pre-Opening projects. Experienced in dealing with diverse teams and working in hotels with large inventories. Pragmatic and results orientated, with a focus on bottom line results, with a track record of achieving and exceeding the standards of performance set out for any projects. Currently looking for a suitable position with a company that values passion, positivity, integrity and hard work.
Overview
16
16
years of professional experience
Work History
Executive Housekeeper (Blue Band)
W Melbourne
Melbourne, Australia
06.2023 - Current
Assistant Director of Housekeeping
Fairmont Hotels & Resorts.
Hamilton, Bermuda (America's Regions)
06.2022 - 06.2023
Assistant Director of Housekeeping Pre-Opening
SLS Dubai Hotel & Residences
Dubai, United Arab Emirates
11.2020 - 04.2022
- Managing more than 100 employees
- Took the handover of the property from the owning company after several snagging
- Implemented strategy plan for opening the hotel
- Hiring, selecting, On Boarding the team
- Conducted pre-opening trainings
- Created SOP has and implemented all checklist for HK operations
- Setting up the department, system, process, etc
- Commissioning laundry machines and setting up the laundry & Uniform department
- Finalized all AMC’s for Housekeeping Department.
- Ordered all OS&E, Linen, Uniform, Chemicals, Cleaning equipment, Machinery etc
- Attending pre-opening calls, meeting and update the daily progress
- Prepared pre-opening budget and reviewed with Vice president, GM, Owners
- Rooms and Apartment has been prepared for DTCM Audit and Achieved 5* Classification in first attempt.
- Implemented all HK operational process and policy and successfully opened the hotel within the deadline and the budget.
Executive Housekeeper
The Ritz Carlton R0as Al Khaimah Al Wadi Desert
Ras Al Khaimah, UAE
03.2018 - 06.2020
- Managing HK operation for Desert & Beach villas property
- Joined in post opening phase and brought the team into performing stage
- Reviewed all pre-opening OS&E and FF&E, identified requirement, and ordered within the Pre-Opening Budget
- Developed SOP’s & Job aid and implemented all the cleaning process & procedure
- Developed training plan and conducted such as 15 min , OJT, Empowerment, ABC’s of Housekeeping, Mini foundation of cleaning, Problem free stay, Attention to details training etc
- Implemented the planning of cleanliness & maintained throughout hotel
- Created resort concept working environment that Associates felt comfort to work with
- Implemented buggy and other logistic system that helps to improve our operations
- Budget & forecasting all controllable expenses and manage the departmental profitability above the budget
- Created and maintained Housekeeping Department's budget
- Attending P&L Review and Budget meeting and analysis of revenue and expenses in details
- Part of Health & safety and Emergency response team
- Implementing & monitoring all the sustainable practice in the department
- Identified BSA gaps, implementing action plan, and reviewing together with GM
- Created & Implemented action plan for RAKTDA inspection gaps and achieved highest scores
- Ensuring that highest score achieved in BSA & LQA audits as well as in Guest Voice cleanliness score
- Hired, trained and monitored performance of all housekeeping staff
- Interacted with customers on a daily basis to ensure high-level scores of customer service & Cleanliness scores
- Responsible & conducting LPA/LPP for all associates
- Protecting the hotel assets by creating maintenance/ Villa care program and review with Chief Engineer and GM consistently
- Inspected all public areas and guest rooms to maintain safety cleanliness standards
- Ensuring that all associates are met the maximum productivity
- Planning & scheduling roster, vacation, and follow with HR for approval and ticket booking.
Executive Housekeeper
Radisson Blue Hotel Ajman
Ajman
02.2017 - 02.2018
- Joined early stage of Pre-Opening and work closely with GM & Owning Company to do snagging and handover process
- Worked with regional and owning company to finalize all the 0S&E, FF&E for the housekeeping department
- Prepared Pre- Opening budget for staffing, OS&E, outsource laundry, marble care, pest control, Guest supplies etc
- Selected and hired right talent for right job and bring everyone on board
- Developed snagging checklist, work with engineering, and successfully completed
- Curated pre-opening training plan for the associates and executed accordingly
- Developed all the SOP’s for rooms, public area, and laundry
- Created & Implemented action plan to improve GSS cleanliness score and LQA scores
- Closely work with owning company to order all the pre-opening guest supplies, linen, cleaning equipment machinery etc
- After handover, cleaned entire property and guest rooms with implemented standard and successfully opened the hotel within the budget.
Director of Housekeeping
Renaissance Lagos Hotel by Marriott
Lagos, Nigeria
09.2016 - 02.2017
Multi Property Housekeeping Manager
WESTIN & Le Meridien Bahrain City Center
Bahrain
07.2015 - 08.2016
Assistant Housekeeping Manager
JW Marriott Marquis Dubai
Dubai
07.2012 - 06.2015
Housekeeping Supervisor
JW, Marriott Deira
Dubai
06.2011 - 06.2012
Multi Property Housekeeping Supervisor
Park Rotana & Park Arjaan
Abu Dhabi
03.2009 - 05.2011
Housekeeping Attendant
Courtyard by Marriott Chennai
Chennai
01.2008 - 01.2009
Education
B.S Hospitality And Tourism Management - Hospitality Administration And Management
Shevroys College Of Hotel Management
Yercaud Hills, India.02-2008
Skills
- Two Days GXP Work Shop, Ritz Carlton Melbourne
- FOUNDATION OF CLEANLINESSfor all HOD in Marriott and certified
Al Jaddaf Marriott Dubai 2018
- ROOMS ACADAMY TRAININGfor all Key HOD is in Starwood Hotels
Sheraton Sharjah Beach Hotel 2016
- ENVISION Leadership Training
- Successfully completed Essential Skills for the Supervisor & Managers at JW Marriott Marquis Dubai
- Management Readiness & development program at JW Marriott Marquis
- Budget , P&L Training
- Marriott Certified Interviewer & Trainer at Marriott
Train the Trainer
- Service culture, Symphony of service, Fine-tuning, passport to success, etc
- Global anti-corruption, human trafficking at work, ISPT, global privacy, etc
- Part of emergency response team
- Part of health & safety committee team
- Machinery & Chemical trainings
- Fist aids training
- Part of hotel environmental and sustain committee
- Part of the Associates relation Committee
EXPERT: MS Office, OPERA, REX, OASYS, GXP, Birch street, FMC, Know Cross, GXP, GutestWare, Micros, Time Saver
Achievements
- Implemented new normal during the COVID 19 situation and managing the daily operation with full occupancy and achieved highest score in RAKTDA audit for the pandemic situation cleaning & Hygiene protocol.
- Increased the overall cleanliness score of the hotel YTD by 10% by implementing an inspection program and incentives.
- Achieved Guest Voice cleanliness score NO 1 in the region Q4 2018 & Q1 2019 and NO 3 in the region YTD 2019. Middle East & North & Africas.
- Achieved Guest Voice Cleanliness score YTD 2019 8% above region benchmarks, respectively Room
Overall by 4%, Bathroom Over all by 2%, Comfort bed by 3 %.
- Achieved Brand Standard Audit (BSA) score 98 % in 2109.
- Achieved net Rooms department profitability higher than the Budget 2019 after all the expenses.
- Keeping controllable cost 20% under the budgeted expenses YTD.
- Achieved Associates Engagement survey 90% .
- Reduced COMPLETE Associates turnover in the department.
- Won the five Star of the Quarter (Leader) – for Setting as an Example.
- Negotiated outsource laundry contract and bring down the prices by 10% which was huge impact on bottom line.
- We are among one of the pilot property for eliminating single use toiletries and introducing dispenser system. Closely working with Marriott corporate in order to trial and implementation.
Timeline
Executive Housekeeper (Blue Band)
W Melbourne
06.2023 - Current
Assistant Director of Housekeeping
Fairmont Hotels & Resorts.
06.2022 - 06.2023
Assistant Director of Housekeeping Pre-Opening
SLS Dubai Hotel & Residences
11.2020 - 04.2022
Executive Housekeeper
The Ritz Carlton R0as Al Khaimah Al Wadi Desert
03.2018 - 06.2020
Executive Housekeeper
Radisson Blue Hotel Ajman
02.2017 - 02.2018
Director of Housekeeping
Renaissance Lagos Hotel by Marriott
09.2016 - 02.2017
Multi Property Housekeeping Manager
WESTIN & Le Meridien Bahrain City Center
07.2015 - 08.2016
Assistant Housekeeping Manager
JW Marriott Marquis Dubai
07.2012 - 06.2015
Housekeeping Supervisor
JW, Marriott Deira
06.2011 - 06.2012
Multi Property Housekeeping Supervisor
Park Rotana & Park Arjaan
03.2009 - 05.2011
Housekeeping Attendant
Courtyard by Marriott Chennai
01.2008 - 01.2009
B.S Hospitality And Tourism Management - Hospitality Administration And Management
Shevroys College Of Hotel Management
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