Tamim Afrooz
Willetton
Summary
Reliable and enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
4
4
years of professional experience
Work History
Collections Officer
Probe
05.2022 - Current
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Verified and reviewed customer account information.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
- Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.
- Reviewed and analyzed credit reports to assess risk factors, aiding in the decision-making process for account management strategies.
- Received inbound calls and answered questions from customers satisfactorily.
Support Worker
Amiable
02.2022 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Prepared employee schedules for maximum coverage during key hours.
Removalist
Grace Removals
11.2021 - 02.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Laborer
Verses Construction
06.2021 - 07.2021
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
Education
Bachelor of Commerce - Finance And Economics
Curtin University
Perth, WACertificate IV - Commerce
Canning College
06.2018
High School Diploma -
Willetton Senior HighSchool
12-2016
Skills
- Research and Analytical Skills
- Ease with Computers and Technology
- Computer Configurations
- Document and File Management
- Strong Organizational Skills
- Computers and Technology
- Bilingual
- Working under pressure
- Attentive to People
- Teamwork
Languages
Farsi
Professional Working
Timeline
Collections Officer
Probe
05.2022 - Current
Support Worker
Amiable
02.2022 - Current
Removalist
Grace Removals
11.2021 - 02.2022
Laborer
Verses Construction
06.2021 - 07.2021
Bachelor of Commerce - Finance And Economics
Curtin University
Certificate IV - Commerce
Canning College
High School Diploma -
Willetton Senior HighSchool
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