Motivated and dedicated to maintain customer satisfaction and contribute to company success. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Officer- University Placement
Department Of Communities And Justice
06.2023 - 11.2023
Delivered high-quality customer support by efficiently managing multiple priorities, addressing tenants concerns and demonstrating empathy while maintaining a positive attitude under pressure situations.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
Provided client service officers with administrative duties through booking in client service visits
Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
Prepared documentation for senior client service officer to present at the NSW Civil and Administrative Tribunal
Online/Storeroom Team Member, Counter Specialist, Games Sales
JB HI-FI
01.2017 - Current
High level of knowledge in all departments of the store (sales, operations and merchandise)
Presents great service to every customer to provide them with a positive experience and ensuring their needs are met
Complying with all policies, procedures, trainings and guidelines
Successfully working with other team members to meet store KPI’s and goals
In-depth knowledge use of POS system, cash handling and processing financial payments
Trained in closing of cash tills for end of day procedures
Contributes to a healthy workplace environment and supports team members with working effectively with time management
Successfully work through store refits that must stick to a time critical schedule
Complies with company standards regarding merchandising and that stock security standards are met
Completely tasks accurately and completing set tasks
Effective and efficient handling of customer queries and complaints.
Education
Double Degree in Bachelor of Social Work and Bachelor of Criminal and Community Justice - Social Sciences
Western Sydney University
Liverpool, NSW
12.2023
Diploma of Community Services -
NSW TAFE
Campbelltown, NSW
12.2017
Higher School Certificate -
Camden High School
Camden, NSW
12.2011
Skills
Uses good communication skills and interacts effectively with staff, customers and shareholders
Comply with codes of practice and expectations set to fulfill role of employment
Work well independently as well as cooperatively in a team
Observes workplace tasks and undertake daily activities in an efficient manner to achieve a successful outcome
Client Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSWClient Service Officer Tenancy Management at Department of Family and Community Services, Department of Communities and Justice, HOMES NSW
Sheriff Officer (Intelligence Analyst) at Department of communities and justice at Sydney Head Office (Downing Centre)Sheriff Officer (Intelligence Analyst) at Department of communities and justice at Sydney Head Office (Downing Centre)