Tamina Pedersen
Oran Park,NSW
Summary
Motivated and dedicated to maintain customer satisfaction and contribute to company success. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Officer- University Placement
Department Of Communities And Justice
06.2023 - 11.2023
- Delivered high-quality customer support by efficiently managing multiple priorities, addressing tenants concerns and demonstrating empathy while maintaining a positive attitude under pressure situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Provided client service officers with administrative duties through booking in client service visits
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Prepared documentation for senior client service officer to present at the NSW Civil and Administrative Tribunal
Online/Storeroom Team Member, Counter Specialist, Games Sales
JB HI-FI
01.2017 - Current
- High level of knowledge in all departments of the store (sales, operations and merchandise)
- Presents great service to every customer to provide them with a positive experience and ensuring their needs are met
- Complying with all policies, procedures, trainings and guidelines
- Successfully working with other team members to meet store KPI’s and goals
- In-depth knowledge use of POS system, cash handling and processing financial payments
- Trained in closing of cash tills for end of day procedures
- Contributes to a healthy workplace environment and supports team members with working effectively with time management
- Successfully work through store refits that must stick to a time critical schedule
- Complies with company standards regarding merchandising and that stock security standards are met
- Completely tasks accurately and completing set tasks
- Effective and efficient handling of customer queries and complaints.
Education
Double Degree in Bachelor of Social Work and Bachelor of Criminal and Community Justice - Social Sciences
Western Sydney University
Liverpool, NSW12.2023
Diploma of Community Services -
NSW TAFE
Campbelltown, NSW12.2017
Higher School Certificate -
Camden High School
Camden, NSW12.2011
Skills
- Uses good communication skills and interacts effectively with staff, customers and shareholders
- Comply with codes of practice and expectations set to fulfill role of employment
- Work well independently as well as cooperatively in a team
- Observes workplace tasks and undertake daily activities in an efficient manner to achieve a successful outcome
- Provide administrative support
- Records maintenance reports and fulfils KPI's
References
- Alicia Davis, JB Hi-Fi Area Manager, 0417 416 983
- Micheala Hardy, JB Hi-Fi Operations Manager, 0405 799 300
Certification
Working with children's check (Volunteer)- WWC1750927V
Timeline
Client Service Officer- University Placement
Department Of Communities And Justice
06.2023 - 11.2023
Online/Storeroom Team Member, Counter Specialist, Games Sales
JB HI-FI
01.2017 - Current
Double Degree in Bachelor of Social Work and Bachelor of Criminal and Community Justice - Social Sciences
Western Sydney University
Diploma of Community Services -
NSW TAFE
Higher School Certificate -
Camden High School