TAMINDER KUNDI
Kurrajong,NSW
Work Preference
Summary
Insurance professional with 12+ years of industry experience and 18+ years in customer-facing roles. Currently driving fraud investigation coordination at Allianz Australia, with a strong track record in claims assessment, stakeholder management, and regulatory compliance. Known for high analytical rigour, sound judgement under pressure, and an ability to manage complex workloads across property and motor insurance lines. Passionate about contributing expertise to investigations-focused roles where integrity and precision make a real impact.
Overview
16
16
years of professional experience
Work History
Investigations Coordinator
Allianz Australia Ltd
Sydney, NSW
11.2021 - Current
- Assessed property insurance claims end to end, resolving complaints and documentation requests while collaborating across teams to streamline processes, meet targets, and maintain strong stakeholder relationships.
Claims Consultant
BT Financial Group (transitioned to Allianz, Jul 2021)
Barangaroo, NSW
11.2019 - 11.2021
- Assessed property insurance claims end to end, resolving complaints and documentation requests while collaborating across teams to streamline processes, meet targets, and maintain strong stakeholder relationships.
Claims Administrator
AMP Financial Services
Parramatta, NSW
07.2016 - 08.2019
- Supported claims assessment teams with end to end administration, resolving complex issues while communicating clearly with advisers and customers and collaborating across business units to improve claims processing efficiency.
Customer Service Representative
AMP Financial Services
Parramatta, NSW
09.2014 - 07.2016
- Provided accurate support for Superannuation and Life Insurance enquiries, staying up to date with legislative changes while building strong client and adviser relationships.
Customer Service Representative (Contract)
QBE Insurance
Parramatta, NSW
04.2014 - 09.2014
- Handled inbound CTP insurance enquiries; resolved complaints and cross sold relevant products with a customer first approach.
Sales Supervisor
Trade Secret
Castle Hill, NSW
03.2012 - 01.2014
- Supervised and trained floor staff; managed stock, cash, and department operations while maintaining high service standards.
Trainee Manager
Target Australia Pty Ltd
Mt Druitt, NSW
08.2010 - 02.2012
- Led staff rostering, onboarding, performance feedback, and operational problem solving in a large retail environment.
Education
Certificate IV - Business Administration
Richmond College of TAFE
Skills
- Claims Analysis
- Fraud Investigations
- Time Management
- Complaints Resolution
- Policy Compliance
- Effective Communication
- Stakeholder Management
- Critical Thinking
- Team Collaboration
- Strong understanding of general insurance investigations and the Australian legal and regulatory framework
Languages
English
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Timeline
Investigations Coordinator
Allianz Australia Ltd
11.2021 - Current
Claims Consultant
BT Financial Group (transitioned to Allianz, Jul 2021)
11.2019 - 11.2021
Claims Administrator
AMP Financial Services
07.2016 - 08.2019
Customer Service Representative
AMP Financial Services
09.2014 - 07.2016
Customer Service Representative (Contract)
QBE Insurance
04.2014 - 09.2014
Sales Supervisor
Trade Secret
03.2012 - 01.2014
Trainee Manager
Target Australia Pty Ltd
08.2010 - 02.2012
Certificate IV - Business Administration
Richmond College of TAFE