Taminya Murphy
Gympie,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shop Assistant
The Victory Store/Jones Hill Store
02.2021 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bond Cleaner
Melissa Granger
01.2019 - 08.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Shop Assistant
The Red Crab Seafood Bar
01.2005 - 01.2011
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Remained calm and composed in tense situations involving angry or upset customers.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Waitress
Hogs Breath Cafe
01.2007 - 01.2009
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Sandwich Artist
SUBWAY®Restaurants
01.2007 - 01.2008
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
No Degree - CPR And FIRST AID
HARTBEAT
Gympie, QLD02.2023
CERT 3 - Phlebotomy
LTT
Brisbane, QLD01.2020
Skills
- Cash Control
- Safe Work Practices
- Grommet Stamping
- Records Management
- Upselling
- Special Requests
- Dietary Restrictions
- Effective Customer Communication
- Cash Counting
- Food Allergies
- Cash Register Operations
- POS Systems
- Kitchen Sanitation
- Restaurant Operation
- Table Setting
Certification
NDIS WORKER SCREENING CARD
WORKING WITH CHILDREN CARD
CURRENT POLICE CHECK
REFRENCES
MELISSA GRANGER
0431769826
DARREN LOBREGIEGER
0422350167
Timeline
Shop Assistant
The Victory Store/Jones Hill Store
02.2021 - Current
Bond Cleaner
Melissa Granger
01.2019 - 08.2019
Waitress
Hogs Breath Cafe
01.2007 - 01.2009
Sandwich Artist
SUBWAY®Restaurants
01.2007 - 01.2008
Shop Assistant
The Red Crab Seafood Bar
01.2005 - 01.2011
No Degree - CPR And FIRST AID
HARTBEAT
CERT 3 - Phlebotomy
LTT
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