Tammi Fraser

• Streamlined clinic operations by implementing efficient scheduling and appointment systems.
• Improved patient satisfaction through effective communication and compassionate care.
• Enhanced team performance by providing regular training and professional development opportunities.
• Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers. In store training for all new and current staff. Covering current and upcoming promotional offers, offers with health funds, lenses and contact lenses.
• Preparing new staff for upcoming training/courses. Going over what staff will learn when heading to a course. Upon completion I would sign staff members off and go over there course booklets making sure they understand what they have learnt.
• Store auditing each month with the health funds.
• Rostering.
• Approving remakes after a problem solve appointment has taken place with myself.
• Preparing Vision therapy programs.
• Customer service, booking patient appointments and taking enquiries.
• Sales, cash handing and use of Hi-caps and Medicare payment systems. Checking eligibility for Medicare/DVA & claiming.
• Pre-Testing patients using of OCT & Autorefractor as well as Visual fields.
• Dispensing patients glasses: Single Vision, Bifocals, Multifocal’s, Trifocals and safety glasses.
• Teaching patients how to use contact lenses. Soft contacts, Orthok-k and Selerl lenses.
• Adjustments/Repairs.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

• Tracing frames

• Assessments. (Assessing remakes, approving or denying lenses for remakes)

• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.

• Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.

• While having a Lab on hand, was able to trace frames & cut lenses in a timely fashion.

• Assisted in inventory management, conducting regular stock checks and updating the database accordingly.

• Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.