Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Tammie Fay

Whyalla,SA

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Coordinator

Armaguard
Whyalla Stuart, SA
08.2017 - 10.2024
  • Overseen daily operations of the department, including personnel management and scheduling.
  • Coordinated to ensure smooth flow of work processes and communication.
  • Ensured compliance and safety with regulations and standards.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.

SSO

Nicolson Ave Primary School
Whyalla Stuart, SA
06.2017 - 01.2019
  • Mentored and tutored students in a variety of educational topics.
  • Monitored student behavior during class sessions and field trips.
  • Encouraged positive relationships between students by promoting collaboration within groups.
  • Followed school schedules and policies to promote safety and learning.
  • Provided individualized assistance to students with special needs in the classroom.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.

Branch Manager

Commonwealth Bank Of Australia
Whyalla, SA
11.2015 - 06.2017
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Participated in community events to promote brand awareness.

Customer Service Representative

Commonwealth Bank Of Australia
Whyalla, SA
06.2006 - 11.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Skills

  • Business Administration
  • Operations Management
  • Goal Oriented
  • Team Building
  • Training and mentoring
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Upselling and cross-selling
  • Customer Service
  • Administrative Support
  • Workplace Safety
  • Risk Management
  • Work well within a team or independently

Affiliations

  • Involved with our local soccer club, both my sons play senior level
  • Member of Whyalla women's Le Femme Rouge beef and Burgandy club
  • Love spectating all types of local sports

Accomplishments

  • Life Member of Steel United Soccer Club for voluntary service to the club for over 15 years
  • In all my past jobs I have always exceeded expectations and achieved leadership roles

Certification

  • Full car License
  • RSA and RP held

Timeline

Coordinator

Armaguard
08.2017 - 10.2024

SSO

Nicolson Ave Primary School
06.2017 - 01.2019

Branch Manager

Commonwealth Bank Of Australia
11.2015 - 06.2017

Customer Service Representative

Commonwealth Bank Of Australia
06.2006 - 11.2015

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Tammie Fay