Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammie Glase

Ropes Crossing,NSW

Summary

Practiced Care Plan Coordinator dedicated to timely and accurate completion of client's assessments, supporting development of comprehensive care plans. Collaborates with RN in monitoring progress and adjusting plans to achieve target results. Observes community care, recommending opportunities for improvement

Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for client's. Offers enhanced care with flexible learning approach for client's. Experience in community care settings providing guidance and encouragement to obtain their independence to client's through physical and emotional support.

Overview

15
15
years of professional experience

Work History

Team Leader

Impact Care Solutions
02.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with Participants through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Collected, arranged, and input information into database system.

Support Worker, Administration,Care Coordinator

Right At Home
04.2018 - 02.2023
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Assisted in resolving discrepancies by participating in feedback surveys.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Completed clients assessments in accordance with current regulations and guidelines.
  • Evaluated client progress toward established annual and quarterly goals.
  • Analyzed overall client performance and recommended adjustments to care plan goals, supporting individual progression.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Prepared weekly employee work schedules for team members. leading continuous improvement of client's assessments and care plans, managing clients budgets, signing new clients on
  • Kept clients engaged in social networks and communities for personal health and growth

Support Worker

Meditech Staffing
07.2017 - 11.2017
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.

Sales Assistant Team Member

Mamaway
11.2015 - 07.2017
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported loss prevention goals by monitoring shopper behavior.

Retail Store Manager

Payless Shoes Source
03.2009 - 07.2015
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Submitted orders for new inventory.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Generated repeat business by developing and maintaining strong team of 6 employees devoted to customer service.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Helped customers locate appropriate store locations, products, answered questions about products, and provided solutions for various issues.

Education

Cert 3 And 4 in Individual Aged Care - Aged Care

Tafe Kingswood NSW
Kingswood, NSW
12.2019

Skills

  • Technical Support and Assistance
  • Social Perceptiveness
  • Caring Companionship
  • Daily Living Support
  • Attentive to People
  • First Aid Certification
  • Communication Assistance
  • Accurate in Following Orders
  • Documenting Correspondence
  • Home Visits
  • Oral Hygiene
  • Housekeeping Duties
  • Blood Glucose Monitoring

Timeline

Team Leader

Impact Care Solutions
02.2023 - Current

Support Worker, Administration,Care Coordinator

Right At Home
04.2018 - 02.2023

Support Worker

Meditech Staffing
07.2017 - 11.2017

Sales Assistant Team Member

Mamaway
11.2015 - 07.2017

Retail Store Manager

Payless Shoes Source
03.2009 - 07.2015

Cert 3 And 4 in Individual Aged Care - Aged Care

Tafe Kingswood NSW

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Tammie Glase