Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Tammie Refalo

Tamworth,NSW

Summary

Dynamic Office Manager at TSES with proven expertise in office administration and customer service. Enhanced operational efficiency through meticulous inventory management and effective scheduling. Recognized for exceptional organizational skills and fostering a welcoming environment, while maintaining confidentiality and accuracy in financial records. Committed to team development and employee training for improved performance.

Having had over 25 years experience in this role, I am well equipped for the running of a small business .

Overview

28
28
years of professional experience

Work History

Office Manager

TSES
05.2000 - Current
  • Assisted in managing office supplies and inventory for efficient operations.
  • Supported scheduling and coordination of meetings for team members.
  • Maintained organized filing systems to enhance document retrieval processes.
  • Contributed to creating a welcoming office environment for clients and visitors.
  • Processed incoming communications, ensuring timely responses and follow-ups.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

AIN

Bupa Aged Care
11.2009 - 07.2013
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Collaborated with healthcare team to develop personalized care plans for residents.
  • Maintained accurate documentation of patient care activities and observations.
  • Provided emotional support to residents and families during challenging times.
  • Implemented infection control protocols to promote a safe environment for residents.
  • Educated new staff on proper caregiving techniques and facility policies.
  • Participated in regular training sessions to enhance skills and knowledge in elderly care.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Customer Service Representative

IGA Supermarket
02.1997 - 12.1998
  • Assisted customers with inquiries and product information, ensuring a positive shopping experience.
  • Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
  • Resolved customer complaints effectively, maintaining store reputation for excellent service.
  • Collaborated with team members to manage inventory levels, contributing to stock accuracy.
  • Trained new staff on customer service protocols and store procedures, fostering team development.
  • Engaged in promotional activities to enhance customer awareness of weekly specials and discounts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Office Assistant

Department Of Education NSW
02.1997 - 10.1997
  • Managed scheduling and coordination of departmental meetings, ensuring efficient time allocation for all participants.
  • Assisted in maintaining accurate records and documentation, enhancing overall data integrity within the office.
  • Provided front-line support to staff and stakeholders, addressing inquiries with professionalism and clarity.
  • Contributed to filing system improvements, streamlining access to important documents for team members.

Education

High School Diploma -

Tamworth High School
NSW

AIN -

Tamworth Community College
Tamworth
11.2009

Certificate III - Business Administration

TAFE NSW
NSW
11.1998

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Staff management
  • Employee supervision
  • Conflict management
  • Human resources
  • Operations management
  • Staff hiring
  • Supply management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Documentation and control
  • Financial reporting
  • Financial tracking
  • Financial accounting
  • Business administration
  • Database administration
  • Policy and procedure modification
  • Regulatory compliance
  • Banking operations
  • Computer skills
  • Decision-making
  • Documentation and reporting
  • Professional and courteous
  • Administration and reporting
  • Hiring and training
  • Employee coaching and mentoring

Timeline

AIN

Bupa Aged Care
11.2009 - 07.2013

Office Manager

TSES
05.2000 - Current

Customer Service Representative

IGA Supermarket
02.1997 - 12.1998

Office Assistant

Department Of Education NSW
02.1997 - 10.1997

High School Diploma -

Tamworth High School

AIN -

Tamworth Community College

Certificate III - Business Administration

TAFE NSW

Similar Profiles

CREATE PROFILE
Tammie Refalo