Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammie WIthnell

Gosnells,WA

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged my reliability and creative thinking at Dunnings Roadhouse Wyalkatchem. Skilled in cash management and problem-solving, I boosted referral rates by fostering strong relationships and consistently delivering exceptional service. My adaptability and commitment to excellence have been key to my professional achievements. Eager Job Title always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Regular Babysitter

Local Familys in Area
01.2000 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Cared for multiple siblings simultaneously while maintaining a balanced attention to each individual child''s needs.
  • Communicated positively with children and guardians.
  • Demonstrated empathy and kindness to display positive character traits.
  • Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
  • Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Facilitated open communication with parents to discuss child progress, needs, and concerns regularly.
  • Employed positive reinforcement methods to encourage good behavior.
  • Enhanced child development by incorporating educational activities and games into daily routine.
  • Provided age-appropriate learning experiences tailored to each child''s interests and developmental milestones.
  • Organized fun outings for children including trips to parks, museums, and other educational settings.
  • Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
  • Provided transportation to extracurricular activities, ensuring punctual arrival and safe travel.
  • Reassured children when upset providing emotional support and stability.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Guided school homework and read bedtime stories to support development.
  • Encouraged children to be understanding and patient with others.
  • Helped children complete homework assignments and school projects.
  • Taught children basic life skills, manners and personal hygiene.

Customer Service

Dunnings Roadhouse Wyalkatchem
04.2022 - 10.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
  • Collaborated with team members to achieve monthly sales targets through upselling strategies.
  • Assisted in training new hires, sharing best practices for exceptional customer service delivery.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Kitchen Hand

Fox and Hound
02.2013 - 10.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Plated and presented food following chef requirements.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Stocked and rotated food items according to expiration dates.
  • Maintained high personal grooming standards and uniform presentation.

Caregiver

Ndis
09.2021 - 09.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Gardener

Matt's Horticulture
04.2007 - 09.2009
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
  • Worked with residential clients to design flower beds and container gardens.
  • Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
  • Maximized plant health with customized fertilization programs tailored to specific nutrient needs of various plant species.
  • Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
  • Coordinated with fellow team members to complete large-scale landscaping projects within tight deadlines.
  • Removed debris and waste from outdoor areas.
  • Inspected gardens for pests, weeds and diseases.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Assisted with irrigation system maintenance and repair.
  • Developed and maintained efficient irrigation system for outdoor areas.

Cafe Worker

Robin Swift
09.2004 - 09.2005
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Monitored food temperatures to comply with safety regulations.
  • Trained new cafe workers in sales, customer service, and safety.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Customer Service Cashier

Jim's Jem Stone's
03.2002 - 09.2004

Worked with Jim to display his jem stone's and other stuff he had picked up while travelling around Australia.

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Learned duties for various positions and provided backup at key times.

Private Nanny

Local Farmers Marketp
02.1998 - 11.1999
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
  • Taught children everyday skills and language.
  • Encouraged children to be understanding and patient with others.

Education

Year 12 -

Wyalkatchem District High School
Wyalkatchem, WA

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Guest Services
  • Cash Management
  • Customer Focus
  • Customer inquiries
  • Refund handling
  • Payment Collection
  • Problem-Solving
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Active Listening
  • Creative Thinking
  • Cash Register Operation
  • Order Taking
  • Product restocking

Certification

RSA certificate

Timeline

Customer Service

Dunnings Roadhouse Wyalkatchem
04.2022 - 10.2023

Caregiver

Ndis
09.2021 - 09.2022

Kitchen Hand

Fox and Hound
02.2013 - 10.2023

Gardener

Matt's Horticulture
04.2007 - 09.2009

Cafe Worker

Robin Swift
09.2004 - 09.2005

Customer Service Cashier

Jim's Jem Stone's
03.2002 - 09.2004

Regular Babysitter

Local Familys in Area
01.2000 - Current

Private Nanny

Local Farmers Marketp
02.1998 - 11.1999

Year 12 -

Wyalkatchem District High School
Tammie WIthnell