Tammy Arnold
Blacks Beach,QLD
Summary
Compassionate Support Worker dedicated to fostering psychosocial well-being through unparalleled empathy and cultural sensitivity. Proven ability to enhance community integration and client self-sufficiency while maintaining strict confidentiality practices. Skilled in verbal communication, consistently achieving positive outcomes even in challenging situations. Strong interpersonal skills, adaptability, and comprehensive knowledge of care procedures support the commitment to promoting independence and well-being for individuals with disabilities or health concerns.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Worker
Independent
Mackay, Queensland
01.2022 - Current
- Advocated for clients' rights and interests within the community and various institutions.
- Implemented behaviour management plans for clients with challenging behaviours.
- Delivered tailored support to clients with diverse needs, including those with physical disabilities, mental health conditions, and learning difficulties.
- Provided emotional support and companionship to enhance the client's well-being.
- Supported clients with mobility needs, including the use of wheelchair transfers and hoists.
- Supported clients in managing finances and budgeting, ensuring their well-being and financial stability.
- Liaised effectively between other professionals involved in a client's care, such as doctors, psychologists, social workers, and family members.
- Assisted clients with daily living activities, such as dressing, grooming, and meal preparation.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
Life Coach
Selectability Horizon Clubhouse
Mackay , Queensland
03.2018 - 06.2022
- Provided emotional support during times of crisis or transition in order to facilitate healing processes.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Encouraged self-reflection through journaling exercises and open dialogue about personal values and beliefs.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Assisted clients with career training, resource applications, and counseling programs to facilitate life enrichment.
- Evaluated overall effectiveness of services provided through surveys or interviews with clients.
- facilitated group workshops to help individuals identify and achieve their goals.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Helped individuals build self-confidence by exploring potential abilities, strengths, and weaknesses.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Updated and maintained databases with current information.
- Created detailed reports using individual statistics for funding purposes.
Peer Support Worker
Selectability Mental Health Hub
Mackay, Queensland
06.2020 - 01.2022
- Collaborated with other professionals to deliver workshops and informative sessions.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Responded promptly to calls from clients who are feeling overwhelmed or suicidal.
- Provided case management services including referrals, advocacy, follow-up visits.
- Educated clients about available resources and services in the community.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Provided emotional, social and educational support to individuals in crisis.
- Participated in professional development opportunities such as workshops or seminars.
- Guided individuals in gaining proficiency in practical life competencies for enhanced self-sufficiency.
- Facilitated group discussions on topics related to mental health awareness.
- Referred individuals to outside resources and services for additional support.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Education
Diploma - Family And Community Services
Karana Collages
Chermside, QLD10-2017
Skills
- Enhancing Psychosocial Resilience
- Crisis management
- Confidentiality and privacy
- Life skills development
- Documentation and reporting
- Community integration
- Empathy and patience
- Detail-Oriented Mindset
Certification
- NDIS screening card
- Manual Drivers license
- National police check 04/12/2023
References
References available upon request.
Timeline
Support Worker
Independent
01.2022 - Current
Peer Support Worker
Selectability Mental Health Hub
06.2020 - 01.2022
Life Coach
Selectability Horizon Clubhouse
03.2018 - 06.2022
Diploma - Family And Community Services
Karana Collages
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