Tammy Burn
Stanthorpe,QLD
Summary
Proven leader in hospitality, adept at staff training and inventory management, enhanced Omaras Hotel's onboarding process by 20%. Skilled in creating high-demand beverage offerings and executing promotional events to boost revenue. Excelled in guest satisfaction and team collaboration at Country Club Hotel Motel, showcasing exceptional organizational ability and safety awareness.
Overview
21
21
years of professional experience
Work History
Bar Manager
Omaras Hotel
09.2020 - Current
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Hotel Assistant
Country Club Hotel Motel
04.2004 - 03.2020
- Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Trained new staff members in customer service techniques and hotel operations.
- Streamlined check-in and check-out processes for guests, resulting in reduced wait times and increased satisfaction.
- Demonstrated knowledge of various alcoholic beverages, mixers, glassware, and equipment required for each drink type.
- Assisted in training new staff members, ensuring they were knowledgeable about menu items and bar procedures.
- Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
- Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
- Replaced empty kegs and soda syrups.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
Education
Year 10 -
Stanthorpe State High School
Stanthorpe, QLD11-1983
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Staff Scheduling
- Inventory Management
- Organizational ability
- Guest Interaction
- Safety awareness
Timeline
Bar Manager
Omaras Hotel
09.2020 - Current
Hotel Assistant
Country Club Hotel Motel
04.2004 - 03.2020
Year 10 -
Stanthorpe State High School
Similar Profiles
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Muthu SelvamMuthu Selvam
NA at Mosaic Hotel, The Park Hotel, Poppy's HotelNA at Mosaic Hotel, The Park Hotel, Poppy's Hotel
Nadine BakkenNadine Bakken
Banquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward HotelBanquet Supervisor at Hyatt Regency Hotel/Adobe Hotel/Edward Hotel
Sarah BettsSarah Betts
Receptionist at Mal Jackson PhysiotherpyReceptionist at Mal Jackson Physiotherpy
Barbara Faccio-DrakeBarbara Faccio-Drake
Senior Educator at Goodstart Early LearningSenior Educator at Goodstart Early Learning