Tammy Conway
Seven Hills,Australia
Summary
Accomplished professional with over 20 years in food service and retail, specialising in culinary operations, training, and national management. Demonstrated ability to drive revenue growth and optimise costs through innovative strategies. Experienced in team leadership, menu development, and maintaining high food quality standards. Holds a degree in adult education with a focus on training and mentoring.
Overview
34
34
years of professional experience
4
4
Certification
Work History
Senior Product Developer Lead - Fruit and Veg
Woolworths Food Company
01.2023 - Current
- Directed and supported whole produce and fresh cuts development teams.
- Facilitated quality-first planning sessions to enhance product standards.
- Developed and launched white label ranges for value-added vegetables, including microwave, oven air fry, and three-step stir fry options.
- Initiated discussions on improved workflows for whole produce operations.
Senior Own Brand Development Manager - Food Service
Woolworths Food Company
01.2021 - 01.2023
- Developed menus for behind-the-glass food service trials to enhance product offerings.
- Conducted business analysis and created strategies to drive growth.
- Managed key stakeholders across formats, marketing, and operations to ensure alignment.
- Led multiple projects, ensuring timely execution and adherence to objectives.
- Mentored team members, fostering leadership skills and professional growth.
- Enhanced operational resources to improve efficiency and performance.
- Coordinated with suppliers to maintain high-quality standards in food service.
F&B Manager / Own Brand Manager for Foodservice
Woolworths Food Company
01.2019 - 12.2019
- Developed business plans for Dark Kitchen, Minchinbury DC Catering, and EDG Canteen.
- Built Woolworths backend for Fedelta POS to enhance operational efficiency.
- Promoted Food Quarter Catering and events, generating $140K in FY 18/19.
- Coordinated major events including Food Leaders Forums and Norwest Christmas party catering for 5,500 attendees.
- Transitioned Food Quarter to Metro operational management structure for improved processes.
- Executed new product and menu development for Metro and supermarket food service.
Food & Beverage Manager - Woolworths Norwest Support Office
Peter Rowland Catering
07.2016 - 06.2017
- Managed food service operations for Food Quarter, achieving a weekly sales increase from $30K to $55K.
- Led a team of 38 members, ensuring efficient service delivery and operational excellence.
- Collaborated with Woolworths senior management on evolving food service strategies within retail settings.
- Developed food service labor structure to facilitate transition from casual contracts to Metro EBA.
National Food Standards Manager
Ardent Entertainment division
07.2013 - 06.2016
- Standardised food and beverage service standards across 50 sites and three brands in Australia and New Zealand.
- Maintained consistent 32% COGS in a $35 million category while controlling costs.
- Developed minimum standards for food presentation, compliance, service, and customer interaction.
- Conducted detailed category sales analysis to optimise stock lines across all categories.
- Achieved 100% food safety compliance annually with external registered training organisations.
- Negotiated bespoke product development and managed national ranging and forecasting.
- Enhanced menu offerings for group and corporate functions, boosting sales by nine percent.
- Cultivated positive supplier relationships with national key account managers and distributors.
Industry Consultant /Workplace Trainer & Assessor
WPC Group - Parramatta
02.2012 - 06.2013
- Assisted in the development, accreditation and implementation of Traineeships in Certificate II & III in Hospitality Operations in NSW and Victoria for WPC Group.
- Developed the assessment resources for all Hospitality training modules, completed assessment matrix to ensure all training objectives were achieved.
- Recruited, trained and assessed hospitality trainees for Sydney Harbour Marriott and Urban Purveyor Group in excess of 40 students successfully completed traineeships during my time with WPC Group whilst I mentored over 100 apprentices and trainees during the eighteen month period.
- Managed the ‘Shake A Leg’ indigenous employment program in NSW recruiting and mentoring 15 participants during their twelve month work placement in the business and hospitality sectors.
Community Enterprise Coordinator
YWCA NSW South West Region
03.2008 - 12.2012
- Developed a self-sustaining not-for-profit community cafe in Ambarvale within three years.
- Founded a catering business that served local enterprises, NFP groups, and government entities.
- Generated $120K in revenue during 2012 through strategic marketing and management.
- Received three excellence awards for best café coffee shop from 2009 to 2011
Hospitality Trainer
Western Sydney Institute TAFE Mt Druitt
01.2007 - 12.2009
- Delivered practical and theory based lessons to apprentice chefs in Commercial Cookery Operations.
- Developed training and assessing resources.
- Delivered training and assessed Hospitality Operations Certificate II & III
Hospitality Trainer
YWCA NSW Parramatta
02.2007 - 03.2008
- Trainer of Links to Learning program for disadvantaged youth.
- Managed work experience placement and mentoring.
- Delivered training and assessed Hospitality Operations Certificate II & III for mature age re-skilling students and ESL.
- Participated in course validation workshops and Education Department audits.
Kitchen manager
Hogs Breath Café
01.2005 - 12.2007
Sous Chef
Kims Beach Hideaway
01.2003 - 12.2005
Sous Chef
Central Coast Leagues Club
01.1996 - 12.1999
Chef De Partie
Capricorn International Resort Yeppoon QLD
01.1995 - 12.1996
Commis Chef
Sheraton Wentworth Hotel Sydney
01.1994 - 12.1995
Apprentice Chef
Castle Hill RSL
01.1991 - 12.1994
Education
Cert IV TAE - Training & Assessment
William Angliss
01.2013
Certificate III Hospitality - SIT3707
William Angliss
01.2013
Barista Certification -
Sydney Coffee School
01.2011
Food Safety Supervisor Certificate -
01.2011
Bachelor of Education - Vocational Education and Training
UTS
01.2010
Commercial Cookery Trade Certificate -
Ryde TAFE
01.1994
Skills
- Product development and menu design
- Quality assurance and business analysis
- Project and stakeholder management
- Adaptability and flexibility
Certification
- Bachelor of Education (Vocational Education and Training), UTS, 12/01/10
- Cert IV TAE Training & Assessment, William Angliss, 12/01/13
- Commercial Cookery Trade Certificate, Ryde TAFE, 12/01/94
- Certificate III Hospitality SIT3707, William Angliss, 12/01/13
- Barista Certification, Sydney Coffee School, 12/01/11
- Food Safety Supervisor Certificate, 12/01/11
Accomplishments
- Revenue Growth, Developed and implemented new menus across 45 AMF sites, resulting in a 17.5% increase in food and beverage revenue.
- Cost Management, Controlled costs and maintained a consistent 32% COGS across a $35 million food and beverage category, AMF.
- Standards Development, Standardized food and beverage service standards across 50 AMF sites in Australia and New Zealand.
- Project Management, Managed FoodService trials and reported on key business learnings for Woolworths.
- Business Acumen, Developed business plans for Dark Kitchen, Minchinbury DC Catering, and EDG Canteen initiatives.
- Operational Excellence, Grew weekly sales from $30K to $55K at Woolworths Norwest Support Office.
- Community & Business Development, Successfully developed a self-funding not-for-profit community café and established a catering company. Won three 'Best Café – Coffee Shop' awards. Australian Delegate YWCA World Council and World Women’s Summit Zurich Switzerland.
- Training & Mentoring, Recruited, trained, and assessed hospitality trainees, and mentored over 100 apprentices and trainees.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Developer Lead - Fruit and Veg
Woolworths Food Company
01.2023 - Current
Senior Own Brand Development Manager - Food Service
Woolworths Food Company
01.2021 - 01.2023
F&B Manager / Own Brand Manager for Foodservice
Woolworths Food Company
01.2019 - 12.2019
Food & Beverage Manager - Woolworths Norwest Support Office
Peter Rowland Catering
07.2016 - 06.2017
National Food Standards Manager
Ardent Entertainment division
07.2013 - 06.2016
Industry Consultant /Workplace Trainer & Assessor
WPC Group - Parramatta
02.2012 - 06.2013
Community Enterprise Coordinator
YWCA NSW South West Region
03.2008 - 12.2012
Hospitality Trainer
YWCA NSW Parramatta
02.2007 - 03.2008
Hospitality Trainer
Western Sydney Institute TAFE Mt Druitt
01.2007 - 12.2009
Kitchen manager
Hogs Breath Café
01.2005 - 12.2007
Sous Chef
Kims Beach Hideaway
01.2003 - 12.2005
Sous Chef
Central Coast Leagues Club
01.1996 - 12.1999
Chef De Partie
Capricorn International Resort Yeppoon QLD
01.1995 - 12.1996
Commis Chef
Sheraton Wentworth Hotel Sydney
01.1994 - 12.1995
Apprentice Chef
Castle Hill RSL
01.1991 - 12.1994
Cert IV TAE - Training & Assessment
William Angliss
Certificate III Hospitality - SIT3707
William Angliss
Barista Certification -
Sydney Coffee School
Food Safety Supervisor Certificate -
Bachelor of Education - Vocational Education and Training
UTS
Commercial Cookery Trade Certificate -
Ryde TAFE
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