Stand Up Paddle Boarding
Hiking
Live Music Gigs
Cooking
Tammy Cross
ALEXANDRA HEADLAND,QLD
Summary
Dynamic and results-driven professional with extensive experience in restaurant management. Proven track record in enhancing customer satisfaction through exceptional service and effective conflict resolution. Skilled in team leadership and money handling, fostering a collaborative environment that boosts employee morale and drives business growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assistant Manager
Solbar Group
05.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Organized and hosted functions ensuring quality service, cost effective function packages and customer satisfaction.
- Banking, shift reports and venue maintenance
Restaurant Manager
Capones
02.2010 - 05.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership and open communication.
- Booked, organised and hosted functions.
Bistro and Functions Manager
Club Hotel Motel Roma
2003 - 2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Booked, organized and hosted functions. These ranged from work events to Weddings.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Diploma in Counselling
01-2023
High School Diploma -
Roma SQIT College
Roma, QLD01-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Interpersonal
- Adaptable
- Works well under pressure
- Conflict Resolution
- Time Management
Certification
RSA
RSG
RMLV
First Aid (2021)
Interests
Timeline
Assistant Manager
Solbar Group
05.2016 - Current
Restaurant Manager
Capones
02.2010 - 05.2016
Bistro and Functions Manager
Club Hotel Motel Roma
2003 - 2005
Diploma in Counselling
High School Diploma -
Roma SQIT College
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