Tammy Flanagan

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Evaluated customer needs and feedback to drive product and service improvements.
• Resume building.
• Facilitate work readiness programs.
• Build strong relationships with stakeholders.

• The National Disability Coordination Officer Program was funded by the Department of Education to drive change so that people with disability have equitable opportunity to access, participate and achieve their goals in tertiary education and subsequent employment. NDCOs were involved in a broad range of projects at a national, state and local level, and worked strategically with stakeholders to address the systemic barriers experienced by people with disability engaging in tertiary education and subsequent employment.

PROJECTS

• NDCO Reference Resource Guide- This activity created a generic “Pathways and Connections” guide that can be modified, or updated, to identify specific service needs of each state or region. Also developed was a poster of resources to support people with disability seeking to transition and participate in tertiary education. The poster was adapted from a previous NDCO resource but was updated with QR codes to link with the latest information and that it met with accessibility guidelines. These resources were developed to assist in supporting the move to tertiary or higher education, subsequent graduate employment or supported employment by informing stakeholders of the services and programs available.
• NSW/ACT Apprenticeship and Traineeship Advisory Group (DATAN)- This activity was aimed to replicate the Melbourne Apprenticeship Disability Advisory Network (MADN) within NSW and the ACT. NSW NDCOs identified stakeholders to be invited to establish an advisory group which aims to strengthen links, promote awareness, and advocate for apprenticeships and traineeships as a pathway for people with disability. Working with employers was also an important focus of this activity.
• National Benchmarking for Best Practice in Universities- This activity aimed to fill an identified gap by providing current data across Australian universities to inform best practice within universities. NDCOs collaborated with the Australian Tertiary Education Network (ATEND) to develop a survey tool to benchmark disability in universities. This activity collected both qualitative and quantitative feedback and began a bi-annual process of reflection and analysis followed by action within the higher education sector to enable disability advisors/liaison officers and staff to be empowered and continue to build best practice. The survey was sent to all universities with 29 universities completing the survey and a survey report was completed and given to ATEND.
• Regional Stakeholder Engagement- This activity to ensure the strong connections formed over the duration of the NDCO Program are maintained moving forward beyond the Program finalising. Due to annual natural disasters, Covid and organisational changes, including at the NSW Department of Education and TAFE, several issues and barriers have arisen leaving stakeholders lacking transition information. This activity aimed to fill these gaps.

• Played a key role in the successful completion of high-profile projects by coordinating efforts among team members, partners, and stakeholders.
• Maintained up-to-date knowledge of market trends, competitor activities, and global development issues relevant to client industries-informing strategic decision-making processes accordingly.
• Provided expert advice on best practices in sustainable development, contributing to long-term client success.
• Resume building.
• Facilitate work readiness programs.

• .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
• Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
• Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
• Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
• Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
• Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
• Assisted in recruiting, hiring and training of team members.

• Managed compliance efforts, reporting and audits.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
• Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
• Prepared records and data for regular audits.
• Streamlined compliance processes by implementing efficient monitoring systems and tools.
• Developed and delivered training programs to inform new and current employees about compliance issues.
• Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organised, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organised, and safe environment for employees and patrons.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Trained and supervised produce staff for optimal performance and adherence to company policies.
• Maintained produce display, and prep and storage areas in clean and orderly condition.
• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
• Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
• Coached and mentored new team members.
• Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
• Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Communicated with managers of other departments to maintain transparency.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Established team priorities, maintained schedules and monitored performance.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.