TAMMY GOODWIN
Melbourne
Summary
Motivated Dental Assistant with 20 years of experience in high-volume dental offices. Skilled in assisting with procedures like restorations, endodontic, orthodontic, oral surgery and extractions. Knowledgeable in dental office operations and all aspects of chair-side support with focus on communication with other staff to meet patients' needs.
Overview
29
29
years of professional experience
Work History
Project Coordinator
Bupa
10.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Maintained database and spreadsheets with accurate inventory and status.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
Practice Manager
Bupa Dental
12.2021 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and clinical staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Boosted staff morale by offering constructive feedback and specific direction.
- Conducted monthly meetings
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Excellent communication skills, both verbal and written.
- Oversaw accounting, budgeting and financial reporting
- Stacked magazines, removed trash and straightened furniture to keep office and waiting areas clean and presentable
- Ordered all office supplies and kept check on inventory levels
Receptionist /Dental Assistant
Bupa Dental
10.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Used Dentrix Ascend to document and maintain patient information and health background.
Dental Assistant
Lentini Dental
04.2001 - 09.2021
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Prepared various dental material, including cements, composite and impression materials.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Typed patient data into computer system using D4W while following privacy laws and maintaining high level of accuracy.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, single and multiple implant placement.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Retail Assistant
Katies
01.2000 - 06.2020
- Approached browsing customers to initiate conversations to determine buying preferences.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
Retail Manager
Westco
07.1999 - 04.2001
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Answered questions about store policies and addressed customer concerns.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Laundry Worker
Ruggles Dry Cleaning
12.1995 - 10.1999
- Operated steam and flat iron pressers to keep clothes wrinkle-free.
- Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Recorded transactions and kept files about services provided to customers.
- Applied chemicals, sanitizers and powders safely and correctly.
Education
High School Diploma -
Mount Saint Joseph
Melbourne, VICHigh School Diploma -
Deer Park Secondary Collage
Melbourne, VIC12.1995
Skills
- Excellent patient care and service
- Able to work under pressure
- 4-handed dentistry
- Excellent communication skills
- Record of long term work commitment
- Proactive and show initiative
- D4W/Dentrix Ascend/Dentally
- Treatment Planning
- Cleaning and Sanitizing
- Medical Charting
- Professional and personable manner
- Strong knowledge of dental terminology
- Ability to empathise with patients
cooking
My background is European so food has always been an important part of my life. I love to entertain and cook delicious food for my friends and family.
listening to music
I like listening to music as elevates my mood and environment .
Timeline
Project Coordinator
Bupa
10.2023 - Current
Practice Manager
Bupa Dental
12.2021 - Current
Receptionist /Dental Assistant
Bupa Dental
10.2021 - 12.2021
Dental Assistant
Lentini Dental
04.2001 - 09.2021
Retail Assistant
Katies
01.2000 - 06.2020
Retail Manager
Westco
07.1999 - 04.2001
Laundry Worker
Ruggles Dry Cleaning
12.1995 - 10.1999
High School Diploma -
Mount Saint Joseph
High School Diploma -
Deer Park Secondary Collage
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