Tammy Hammill
Victoria,VIC
Summary
Highly adaptable and motivated administration health professional with more than 17 years’ experience across the Health, Medical, Hospital and Government arenas. Extensive national experience across all areas of administration, reception and database & records management across a variety of government and health related industries. Strong focus on confidentiality, customer service and a commitment to continuous improvement through implementation of process efficiencies, training and education. Widely acknowledged for exceptional communication & problem solving skills with the ability to handle high pressure situations and conflicting priorities, working autonomously or within a team. Uncompromising on quality, deadline focused, readily adaptable to change, flexible.
Overview
17
17
years of professional experience
Work History
Admissions Officer
Caulfield Hospital
01.2023 - Current
- Responsible for the daily checking of patients demographic details, accurate entering of all patients demographic information into IPM and the signing of all patient financial election forms (including Public, Private, TAC, Overseas etc.)
- Daily interviewing and checking of all patients demographic details
- Accurate updating of patient demographic information into IPM
- Providing detailed information to patients regarding financial elections, i.e. if a patient has private health insurance, explaining the process to allow an informed choice to patients/families.
- Processing of signed private patient election forms
- The updating and maintenance of private patient spreadsheet – including recording all patients who signed, no longer eligible and overseas.
- The updating and maintenance of a daily spreadsheet tracking all patients who have information checked and forms signed
- Updating and maintenance of monthly spreadsheet to provide overall percentage of private patient uptake within Caulfield Hospital.
Ward Clerk
Caulfield Hospital
09.2020 - 08.2021
- Responsible for all ward clerk duties within the Dialysis Unit and the Better At Home program.
- Admission, transfer and discharge of all patients using IPM
- Attending to all internal and external enquires from patients, visitors and staff (both over the phone and in person)
- Completing a range of other administrative tasks to assist both the nursing staff and unit nurse manager.
- Preparing and providing patients morning tea
- Daily updating of excel spreadsheet for patient admissions stats
- Booking patient transport as required
- Booking interpreters for patients, using Cerner program (as required)
- Updating all clinician and estimated discharge dates for patients on IPM
- Daily communication with medical and nursing staff using Microsoft Teams
- Entering patient appointments into Cerner Scheduling on a daily basis
- Completing a range of other administrative tasks to assist the unit nurse manager
- Ordering all medical supplies, stock and stationary (as required)
Ward Clerk
Alfred Hospital
05.2019 - 05.2019
- Responsible for all ward clerk duties within Fairfield House, Fairfield Day Centre and Ward 7 East.
- Admission, transfer and discharge of all patients using IPM
- Updating all clinician and estimated discharge dates for patients on IPM
- Booking transport for patients (as required)
- Attending to all internal and external enquires from patients, visitors and staff (both over the phone and in person)
- Completing a range of other administrative tasks to assist both nursing staff and unit nurse manager
- Booking follow up appointments for patients (including cancelling and rescheduling (as required))
- Booking interpreters for patients using Cerner program (as required)
- Updating all clinician and estimated discharge dates for patients on IPM
Data Administrator
Victorian Cytology Services
09.2018 - 04.2019
- Responsible for all pathology database entry and management of cytology and histology (Pathology Results) as a result of women within Victoria and South Australia engaging in the Cervical Screening Program.
- Accurate data entry of all pathology results
- Matching of patients records
- Attending to incoming phone calls and enquiries
- Liaising with GPs, nurses and pathology staff on a daily basis to attend to all patient pathology result enquires
Receptionist/Switchboard Operator
West Gippsland Hospital
05.2018 - 08.2018
- Responsible for providing front desk reception to all patients, visitors and staff, also responsible for telephone switchboard operation for all incoming calls to the hospital.
- Greeting all patients, visitors and staff, and providing directions to areas such as wards and clinics as required.
- Booking taxis for patients or visitors
- Preparing daily roster sheets
- Admitting patients to wards and maternity
- Attending to all phone calls to the hospital (internal and external).
- Forwarding all calls to the appropriate departments or person(s)
- Dealing with emergency calls (using correct emergency procedures).
Switch Board Operator
Rockingham General Hospital
10.2008 - 11.2017
- Company Overview: Rockingham General Hospital is a public health care provider for people in the south coastal metro area of WA. It comprises of two hospital campuses with a 24-hour emergency department, intensive care unit and a 30 bed mental health inpatient unit.
- Worked in multiple clerical positions across a span of 10 years, providing clerical support to all medical staff including Doctors, Nurses and Allied Health.
- Attending to all phone calls to the hospital (internal and external).
- Forwarding all calls to the appropriate departments or person(s)
- Dealing with emergency calls (using correct emergency procedures).
- Rockingham General Hospital is a public health care provider for people in the south coastal metro area of WA. It comprises of two hospital campuses with a 24-hour emergency department, intensive care unit and a 30 bed mental health inpatient unit.
Admissions/ Ward Clerk
Rockingham General Hospital
10.2008 - 11.2017
- Processing patient admission and discharge paperwork
- Providing front desk reception within hospital wards, including attending to all face to face and telephone enquires often of a complex nature.
- Providing clerical assistance to all medical staff (Doctors, Nurses and Allied health staff), including retrieving patients medical records, preparing all required paper work for admission, updating and maintaining patients electronic medical records, printing patient labels on a daily basis.
- Utilising medical terminology on a daily basis.
- Updating and maintaining confidential patient electronic records using a computer program called TOPAS, this includes ward bed changes, patient condition codes, patients leave or changing of patient consultants.
Education
Advanced Diploma - Human Resources Management
TAFE SA
Diploma - Human Resources Management
TAFE SA
Certificate IV - Human Resources
QLD TAFE
Certificate III - Business (Medical Administration)
Australian Medical Association
Certificate - Excel introduction
Australian Institute of Management
Medical Terminology Module -
Australian Institute of Management
Certificate III - Business Administration
TAFE SA
Certificate II - Business Administration
Eastside SA
Skills
- Health Care
- Medical
- Hospital
- Government
- Finance
- Records Management
- Database Administration
- Spreadsheets
- Reports
- Travel
- Executive Support
- Reception
- Customer Service
- Microsoft Office Suite
- TOPAS
- HRIS
- IPM
- MERITS
- ROSTAR
- EDIS
- TMS
References
Available on Request
Areas Of Expertise
Health Care, Medical, Hospital, Government, Finance, Records Management, Database Administration, Reception, Customer Service, Microsoft Office Suite, TOPAS, HRIS, IPM, MERITS, ROSTAR, EDIS, TMS
Summary
Health Administration (Ward Clerk), Continuous Improvement, Confidentiality, People Focus, Customer Service, Process Efficiencies, Training and Education, Communication, Problem Solving, 17, Health, Medical, Hospital, Government
Timeline
Admissions Officer
Caulfield Hospital
01.2023 - Current
Ward Clerk
Caulfield Hospital
09.2020 - 08.2021
Ward Clerk
Alfred Hospital
05.2019 - 05.2019
Data Administrator
Victorian Cytology Services
09.2018 - 04.2019
Receptionist/Switchboard Operator
West Gippsland Hospital
05.2018 - 08.2018
Switch Board Operator
Rockingham General Hospital
10.2008 - 11.2017
Admissions/ Ward Clerk
Rockingham General Hospital
10.2008 - 11.2017
Advanced Diploma - Human Resources Management
TAFE SA
Diploma - Human Resources Management
TAFE SA
Certificate IV - Human Resources
QLD TAFE
Certificate III - Business (Medical Administration)
Australian Medical Association
Certificate - Excel introduction
Australian Institute of Management
Medical Terminology Module -
Australian Institute of Management
Certificate III - Business Administration
TAFE SA
Certificate II - Business Administration
Eastside SA