Tammy House
Gravelly Beach
Summary
Dynamic customer service professional with extensive experience at Woolworths Group, excelling in complaint handling and account management. Proven track record of enhancing customer satisfaction through effective training and quality assurance. Skilled in Microsoft Office and committed to fostering strong client relationships, driving loyalty and repeat business.
Overview
25
25
years of professional experience
Work History
Customer Services Co-ordinator
Regis Homecare TAS-North
10.2023 - Current
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Customer Service Assistant Manager
Woolworths Group
01.2011 - 09.2023
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Manager
BWS
06.2009 - 01.2011
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Store Manager
BWS
03.2008 - 06.2010
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Customer Service Supervisor
Woolworths Group
01.2007 - 03.2008
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Store Manager
Woolworths Petrol
03.2003 - 04.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Assistant Manager
Woolworths Petrol
09.2000 - 03.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Exeter High School
Exeter, TAS11-1988
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Quality assurance
- Register operations
- Retail experience
- Invoice verification
- Customer service excellence
- Customer service
- Customer focused
- Microsoft outlook, word, and Excel
- Time management
Timeline
Customer Services Co-ordinator
Regis Homecare TAS-North
10.2023 - Current
Customer Service Assistant Manager
Woolworths Group
01.2011 - 09.2023
Manager
BWS
06.2009 - 01.2011
Assistant Store Manager
BWS
03.2008 - 06.2010
Customer Service Supervisor
Woolworths Group
01.2007 - 03.2008
Store Manager
Woolworths Petrol
03.2003 - 04.2006
Assistant Manager
Woolworths Petrol
09.2000 - 03.2003
High School Diploma -
Exeter High School
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