Tammy Jackson
Farmborough Heights,NSW
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Retail Night shift Manager
Night Owl
Airlie Beach, Queensland
11.2025 - Current
- Supervised night shift operations to ensure smooth workflow and compliance.
- Trained and mentored team members on safety protocols and best practices.
- Managed inventory levels and restocked supplies as needed throughout the shift.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Conducted regular inspections for cleanliness and maintenance of the facility.
- Organized new stock for floor placement.
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions.
- Assisted customers with product selection and purchase decisions when needed.
- Reviewed register count and bank deposits for proper amounts of currency.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
TNR Cleaning Services
Self employed
Airlie Beach, Queensland
04.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Applied advanced technical capabilities and knowledge to diagnose intricate problems and execute solutions.
- Serviced Whitsundays region, specializing in commercial and bond cleans.
Executed builders cleans to prepare properties for occupancy.
Performed office cleans to maintain professional environments.
Delivered thorough cleaning services tailored to diverse client needs.
Cleaning Supervisor
Villa Care
Hamilton Island, Queensland
03.2017 - 04.2020
- Supervised cleaning staff to ensure high standards of cleanliness and hygiene.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Maintained records of completed tasks including work orders and time sheets.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
Motel Manager
Arlie Beach Apartments
Airlie Beach, Queensland
02.2015 - 04.2017
- Oversaw daily operations of guest services and front desk activities.
- Managed housekeeping staff to uphold cleanliness standards and enhance guest satisfaction.
- Managed maintenance tasks and addressed facility issues promptly.
- Directed inventory management for supplies and equipment acquisition.
- Educated new staff on operational processes and customer service expectations.
- Addressed guest complaints and facilitated positive experiences during stays.
- Coordinated staff shifts to achieve optimal coverage for entire week.
- Administered accounts receivable tasks such as generating invoices and securing payments due.
- Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
- Completed daily cash reconciliations in compliance with established accounting standards.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Assisted guests at check-in, providing information on various services within hotel.
Skills
- Team management
- Inventory control
- Staff training
- Customer service
- Safety compliance
- Operational efficiency
- Process improvement
- Time management
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Adaptability to change
- Task delegation
- Reservation management
- Policy enforcement
- Cleaning procedures
- Team supervision
- Workplace safety
Certification
Current Police and Working with Children Check.
Timeline
Retail Night shift Manager
Night Owl
11.2025 - Current
TNR Cleaning Services
Self employed
04.2020 - Current
Cleaning Supervisor
Villa Care
03.2017 - 04.2020
Motel Manager
Arlie Beach Apartments
02.2015 - 04.2017