Tammy Knight
Weir Views,VIC
Summary
Gifted in working with stressed, confused and upset individuals in need of information, support and guidance to navigate solutions. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Personal Support Worker
Private Contract
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Property Assistant
Room Rent
01.2023 - 04.2023
- Conducted regular site visits to assess property conditions, identifying areas requiring attention or improvement efforts.
- Coordinated with vendors to schedule routine maintenance tasks, preserving the condition of the property and minimizing repair costs.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and providing exceptional customer service.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Assembled the furnishings and provisions for tenants.
- Conducted regular cleaning and restocking of each property.
- Conducted regular yard maintainence.
Housekeeping Cleaner
Sub Contractor
01.2022 - 09.2023
- Managed the schedule of other housekeepers to ensure all got a fair amounts of work without risking overloading the workloads.
- Covered any missed work by other housekeepers to ensure all deadlines were met.
- Trained new housekeepers coming onboard.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Personal Services
Self Employed
01.2016 - 03.2020
- Developed strong relationships with clients, becoming their trusted point of contact for personal services.
- Provided personalized recommendations for products or services based on an in-depth understanding of each customer''s unique needs and preferences.
- Expanded clientele base through successful marketing efforts like social media promotion or community outreach events showcasing personal training services.
- Enhanced client satisfaction by providing personalized consultation services and tailored solutions.
- Developed loyal clientele by providing personalized consultation services.
- Provided personalized attention to clients'' needs, fostering trust and loyalty towards the company''s services.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Boosted sales of financial products and services through personalized recommendations tailored to individual client needs.
- Developed loyal clientele through consistent delivery of high-quality services and personalized attention.
Live-In Nanny
Private
06.2013 - 06.2015
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
- Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
- Assisted parents in managing schedules and appointments, ensuring smooth family operations.
- Implemented effective bedtime routines that promoted healthy sleep patterns for both young children and teenagers alike.
- Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
- Ensured children''s safety and well-being with thorough supervision during indoor and outdoor playtime.
- Managed behavioral issues effectively, implementing appropriate disciplinary actions in line with parental guidelines.
- Fostered emotional growth and social skills through consistent daily routines and clear communication.
- Coordinated extracurricular activities such as sports practices or music lessons to promote well-rounded development.
- Communicated effectively with children of various ages to establish rapport and understand individual needs appropriately.
- Actively participated in family vacations and events as an additional support system for managing children''s needs while maintaining a professional demeanor.
- Supported academic success by assisting with homework assignments and reinforcing school lessons at home.
- Developed creative solutions to keep children entertained during downtime while also promoting cognitive growth through stimulating activities like puzzles or crafts projects.
- Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
- Enhanced child development by providing a nurturing and educational environment for daily activities.
- Organized engaging outings to parks, museums, and other cultural attractions for enriching experiences.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
High School Diploma -
West Wyalong High School
West Wyalong, NSWHigh School Diploma -
Gleneagles Secondary College
Endeavour Hills, VICHigh School Diploma -
Eagle Vale High School
Eagle Vale, NSWSkills
- Housekeeping tasks
- Verbal and written communication skills
- Proper phone etiquette
- Problem-solving aptitude
- Adaptability
- Time management abilities
Languages
English
Native or Bilingual
Interests
- Avid Reader
- DIY and Home Improvement
- Creative Writing
- I enjoy cooking for friends and family gatherings
- Drawing and Painting
- Interior Design
- I like working with my hands and fixing things
- Video Gaming
Timeline
Personal Support Worker
Private Contract
02.2024 - Current
Property Assistant
Room Rent
01.2023 - 04.2023
Housekeeping Cleaner
Sub Contractor
01.2022 - 09.2023
Personal Services
Self Employed
01.2016 - 03.2020
Live-In Nanny
Private
06.2013 - 06.2015
High School Diploma -
West Wyalong High School
High School Diploma -
Gleneagles Secondary College
High School Diploma -
Eagle Vale High School
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