Tammy Martin
Tarnook,VIC
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Manager of Operations
North East Exhaust & Brake Specialists
Benalla, VIC
01.2006 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Trained new employees on proper protocols and customer service standards.
Night Shift Filler
Woolworths Supermarket
Benalla, VIC
02.2019 - 01.2021
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Supported daytime staff by preparing products for display and ensuring adequate stock levels throughout the night shift.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
Hair Salon Manager
Debbie's Arcade Salon
Benalla, VIC
04.1996 - 06.2000
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Fostered a positive working environment, resulting in high employee retention rates.
- Collaborated with marketing team to develop promotional campaigns for salon services, increasing brand awareness.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Coordinated salon events such as fashion shows or charity fundraisers, showcasing stylist abilities while promoting the business.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
Education
Certificate Three in Education Support - Education Support
Wimmera Hub
Horsham, VIC07.2010
Hairdressing - Hairdressing
Australian College of Hair Design
Melbourne, VIC03.1996
High School Diploma -
Benalla High School
Benalla, VIC11.1995
Skills
- Resource Allocation
- Supply Chain Management
- Project Management
- Financial Reporting
- Attention to Detail
- Customer Service
- Problem Solving
- Team Leadership
- Decision Making
- Administrative Management
- Operations Management
- Financial Administration
Timeline
Night Shift Filler
Woolworths Supermarket
02.2019 - 01.2021
Manager of Operations
North East Exhaust & Brake Specialists
01.2006 - Current
Hair Salon Manager
Debbie's Arcade Salon
04.1996 - 06.2000
Certificate Three in Education Support - Education Support
Wimmera Hub
Hairdressing - Hairdressing
Australian College of Hair Design
High School Diploma -
Benalla High School
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