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Hi, I’m
Tammy Nicholls
Universal Professional 0415817516
Perth - South Perth - Mandurah - Lakelands,WA
Summary
I'm honest, always of a genuine nature and have always had an exceptional ability in connecting with people. For me, interpersonal skills, customer satisfaction and my professional relationships tend to develop quite easily.
I understand the value of quality customer service. With my experience and previously being successfully trained to very high standards for business and grand openings in the past; I know, I would only become an asset to you and your team!
I am available, versatile, ready and willing to take on anything required to grow into an outstanding addition to your workplace.
I appreciate your time,
Look forward to hearing from you in the near future!
Regards,
Tammy Nicholls
Overview
6
years of professional experience
3
years of post-secondary education
3
NDIS Certificates of Completion - Induction Modules
13
Certificates of Completion
Work History
Fun4Kidz EntertainmentPerth, Wa
Supervisor/Coordinator
01.2011 - 11.2012
Job overview
- My role, but not limited to, involved;
- Setting up/Cleaning/Taking care of Bouncy Castles for customers
- Customer Service
- Dealing with Customer enquiries and bookings
- Administrational duties and book keeping
- Supervising Entertainment Equiptment & it's young.patrons at Events e.g
- Mandurah Boat Show & Perth FWD Show
- Supervision of team
- Skilled at working independently and collaboratively in a team environment
- Exercised leadership capabilities by successfully motivating and inspiring others
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
Hog’s Breath Cafe (Mandurah & Rockingham)
Bar Attendant/Cocktail Specialist/Waitress
01.2009 - 12.2011
Job overview
- My role, but not limited to, involved;
- General customer service/Phone enquiries/Bookings
- Front of House/Cash handling
- Set positive tone for entire dining as first point of contact
- Operated, opened & closed bar according to sanitation & safety standards
- Assisted Opening, Maintaining and Assisted in Closing of Restaurant
- All waitressing duties/shift supervision
- Event coordination & Party preparation
- Training & Development of new employees
- Maintained knowledge of menu/selections enhancing customer experience
- Upheld strict regulations for safe service of alcohol
- Regularly cleaned & sanitized bar area, refrigeration & storage areas
- Cultivated strong relationships with repeat customers, memorizing drink orders
- Pleasantly interacted with customers during busy periods, promoting fun, positive environment
- Maintained regular and consistent attendance/punctuality
- Controlled line & crowds with quick, efficient service
- Maintained order efficiency & accuracy, earning numerous recommendations
- Increased sales by upselling products
- Strategically timed check-ins, confirming satisfaction
- Maintained disciplined health & safety protocols
Corenet Pty Ltd (Now Known As Shepcini)Perth, Wa
Executive Administration Assistant
02.2012 - 05.2013
Job overview
- An Australian Company specialising in Digital Marketing & Telecommunications
- Administration & Executive Office Support
- Customer Service - All aspects
- Communicating with Telecom support ensuring the most prompt service is Provided for our customers
- Applied effective time management techniques to meet tight deadlines
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Advertising & Marketing
Amaroo Care Village
Accounts Assistant/CSO
05.2013 - 11.2015
Job overview
- Successfully & efficiently learny and took on a second working role as first point of contact for Amaroo Village as CSO, covering a 3 month long service leave completing both roles.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Organized data into multiple spreadsheets to streamline data.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Quickly learned new skills and applied them to daily tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed multi-line phone system directing individuals to desired personnel
- Scheduled and confirmed appointments for both company personnel and visitors.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Lunch N Munch Perth, Wa
Delivery Driver & Lunch Bar Assistant
03.2023 - 12.2023
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered services in a timely manner to various workshops & businesses.
- Completed on-time deliveries by following scheduled routes efficiently.
- Efficient completion of rush deliveries satisfying customer needs.
- Independently taking on additional tasks including business marketing/ advertising, gaining additional daily sales and ongoing business.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck, properly securing items in order to avoid damage/injuries.
- Managed customer inquiries and complaints in a professional manner.
- Kept ongoing records of detailed mileage and vehicle documentation.
- Inspected and maintained delivery vehicle daily.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Determined quickest and safest routes using effective planning and organisational skills.
- Fostered positive working relationships both with employees and clientel.
- Promoting customer satisfaction- addressing/escalating concerns for prompt resolution.
- Minimized company liability and risks to loads by obeying traffic laws..
- Reporting any serious concerns to management.
- Restocked ice, condiments, and snacks.
- Operated POS system and collection of payments.
- Maintained adequate levels of stock advising employer as required.
- Assisting with menu selections..
- Set up advertising signs and displays on shelves, counters and tables.
Park Road Lunch Bar - TraceyPerth, Wa
Lunch Bar Attendant
09.2023 - 12.2023
Job overview
- Adhered to policies and procedures
- Assisted with early morning opening pf the store
- Assisting with the closing of the store adhering to set procedures
- Maintained knowledge of menu items & selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down fresh salad bar station according to sanitation regulations and safety standards.
- Cash handling
- Efficient operation of POS system
- Assisted with store requirements when ordering new stock
- Notified management of guest complaints for quick, effective resolution.
- Maintained sufficient inventory to meet business operation needs.
- Greeted customers and provided friendly, knowledgeable service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Education
Current : South Metropolitan TAFEFremantle, WA
Certificate III from Family And Community Services
Excel Essentials 2013Completed Via Amaroo Care Services
Excel Essentials from - Microsoft
05.2013 - 05.2013
The Photography InstituteOnline Accreditation
Accredited Certificate In Photography from Photography & Design
01.2014 - 12.2014
Online AccreditationPerth, WA
National Accredited Module – Responsible Service of Alcohol from Responsible Service of Alcohol
Edith Cowan UniversityMount Lawley, WA
Bachelor Primary Education Degree from Education
07.2002 - 07.2005
Edith Cowan UniversityJoondalup, WA
Entrance & Preparation Course from University Pre-requisite Course
2002
Skills
- Exceptional Customer Service
- Interpersonal Skills and Communication
- Social Perceptiveness
- Professional Relationships
- High-Volume Environments
- Proficiency in Mixology
- Payment Processing
- Ledger and Journal Entries
- Correspondence Management
- Petty Cash Management
- Auditor Assistance
- Statement Billings
- Event Coverage
- Microsoft Office
- Customer Interaction
- Special Projects
- Customer Experience
- Valid Driver's License
- Production Efficiency
- Hospitality and Accommodation
- General Housekeeping
- Social Media Marketing
- Digital Content Development
- Administrative Support
- Ad Development
- Creative Idea Development
- Photo Editing
- Digital Content Creation
- Adaptability and Flexibility
- Invoice Processing
- Graphics and Photo Imaging
- Film and Video Production
- Exceptional Customer Service
- Social Media Content Creation
Timeline
Lunch Bar Attendant
Park Road Lunch Bar - Tracey
09.2023 - 12.2023
Delivery Driver & Lunch Bar Assistant
Lunch N Munch
03.2023 - 12.2023
The Photography Institute
Accredited Certificate In Photography from Photography & Design
01.2014 - 12.2014
Accounts Assistant/CSO
Amaroo Care Village
05.2013 - 11.2015
Excel Essentials 2013
Excel Essentials from - Microsoft
05.2013 - 05.2013
Executive Administration Assistant
Corenet Pty Ltd (Now Known As Shepcini)
02.2012 - 05.2013
Supervisor/Coordinator
Fun4Kidz Entertainment
01.2011 - 11.2012
Bar Attendant/Cocktail Specialist/Waitress
Hog’s Breath Cafe (Mandurah & Rockingham)
01.2009 - 12.2011
Edith Cowan University
Bachelor Primary Education Degree from Education
07.2002 - 07.2005
Current : South Metropolitan TAFE
Certificate III from Family And Community Services
Online Accreditation
National Accredited Module – Responsible Service of Alcohol from Responsible Service of Alcohol
Edith Cowan University
Entrance & Preparation Course from University Pre-requisite Course
Personal References
Tracey Gregory
Business Owner - Park Road Lunch Bar
0426822262
Shelley Harris
Human Resources Manager - Amaroo Village
9490 3899
Damian Robson
Former Director – Corenet
0433 986 062
Chai Shepherd
CEO – Corenet
0402 823 931
Glenn Sell
Manager – Hog’s Breath Café
0431 707 248
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Character References
Lisa Mckee
0437 784 108
Karissa Kramer
0455 143 805
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementWork from home optionPersonal development programsFlexible work hoursCompany CulturePersonal References
Tracey Gregory
Business Owner/Employer - Park Road Lunch Bar
0426 822 262
Shelley Harris
Human Resources Manager - Amaroo Village
9490 3899
Damian Robson
Former Director – Corenet
0433 986 062
Chai Shepherd
CEO – Corenet
0402 823 931
Glenn Sell
Manager – Hog’s Breath Café
0431 707 248
Software
Microsoft Excel
Microsoft Office
Adobe Photoshop
ResCare
Additional Digital Arts & Video Editing Software
Character References
Lisa Mckee
0437 784 108
Karissa Kramer
0455 143 805
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