Tammy Pannach
Graftom,NSW
Summary
To seek and maintain part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Support Coordinator enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
15
15
years of professional experience
Work History
Support Coordinator
Momentum Collective
08.2022 - Current
- Meeting clients and assessing their needs
- Developing perzonalised support plans for clients
- Liaising with relevant service providers, NDIS, Public Guardian, child protection, child and family services, family members etc.
- Providing administrative support, such as drafting correspondence, managing calendars, organizing meetings and case noting
- Coordinating support workers and other community resources to meet client needs
- Managing the NDIS budget and coordination of plan
- Reviewing client achievements and helping clients make new goals as they progress.
- Meeting clients and assessing their needs
- Developing personalised support plans for clients
- Liaising with relevant service providers that can help their clients
- Writing reports after client meetings so they have a record of their needs, plans and progress
- Supporting clients and helping them make smart, independent decisions
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Coordinated meetings and events for internal and external groups.
Community Support Professional
Just Better Care
04.2022 - 08.2022
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Produced crisis management and intervention plans for participants in need.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established networks to increase community awareness of new programs.
- Participated in community events and activities to increase awareness of available social services.
- Ensured the safety and well-being of supported individuals by conducting risk assessments and implementing appropriate safeguards.
Disability Support Worker
Bluecare
04.2017 - 12.2021
- Safely drove clients to social activities and appointments.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Designed individualized plans detailing daily activities and needs for clients
- Kept accurate records for client files and handled related paperwork.
- Designed individualized plans detailing daily activities and needs for patients.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Conferred with supervisor to discuss patient condition and medical care.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Prepared nutritious meals to meet individual dietary needs for clients.
Disability Support Worker
Magenta Community Services
01.2019 - 04.2021
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Adhered to all company requirements for patient interactions and care standards.
- Drove clients safely to social activities and appointments.
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
- Coordinated program referrals for community-based resources.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Disability and Youth Worker
Wellways
01.2015 - 01.2019
- Encouraged clients to develop own activities and leadership skills through group discussions.
- Scheduled and accompanied clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Provided key emotional support to special needs
- Completed all necessary reports and documentation to maintain thorough, accurate case records.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Worked with clients to improve life choices and maximize benefits of programs.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Educated potential participants on available services and processes to engage in program.
- Interviewed clients individually and in group and family sessions to assess situations and determine available resources and services.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
Disability Support Carer
Multicap
01.2010 - 12.2014
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored clients' overall health and well-being and noted any significant changes.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Event Coordinator
Mums And Bubs Mackay
12.2012 - 12.2013
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Accurately calculated and processed expenses during and after events.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Coordinated schedules and timelines for all events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Developed post-event reports to determine effectiveness of each event.
- Reviewed event bills to confirm accuracy and approve payment.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
Education
Senior First Aid -
First Aid
2022
Case Management - Skill Set
Traxion Training
2021
Lead And Support Colleagues - Skill Set
Traxion Training
2021
Child Protection - Skill Set
Traxion Training
2021
Certificate IV in Disability -
Traxion Training
2020
Nonviolent Crisis Intervention Training -
Multcap
2015
Certificate III in Aged Care -
Queensland TAFE
2003
Skills
- Originality and Creativity
- Social Research
- Time Management
- Group Session Facilitation
- Substance Abuse Prevention
- Client Needs Assessment
- Support Group Organization
- Problem Solving
- Infection Control
- Documentation and Recordkeeping
- Goal Setting
- Coaching and Development
- Relationship Building
- Work Planning and Prioritization
References
- Colleen Hickling - 0429 122 628
- Support Coordinator Momentum
- Maree Mellor - 0422 362 396
- Operation Manager Momentum
Timeline
Support Coordinator
Momentum Collective
08.2022 - Current
Community Support Professional
Just Better Care
04.2022 - 08.2022
Disability Support Worker
Magenta Community Services
01.2019 - 04.2021
Disability Support Worker
Bluecare
04.2017 - 12.2021
Disability and Youth Worker
Wellways
01.2015 - 01.2019
Event Coordinator
Mums And Bubs Mackay
12.2012 - 12.2013
Disability Support Carer
Multicap
01.2010 - 12.2014
Senior First Aid -
First Aid
Case Management - Skill Set
Traxion Training
Lead And Support Colleagues - Skill Set
Traxion Training
Child Protection - Skill Set
Traxion Training
Certificate IV in Disability -
Traxion Training
Nonviolent Crisis Intervention Training -
Multcap
Certificate III in Aged Care -
Queensland TAFE
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