Tammy Pierce
Cairns,QLD
Summary
Motivated and passionate leader, adept at stakeholder engagement, with a strong drive for creating culturally safe programs that empower families, enhance client advocacy, and ensure compliance with legislative requirements. Skilled in budgeting and resource management, driving impactful solutions for community well-being.
Overview
7
7
years of professional experience
Work History
Program Manager – Connect Program
One Tree Community Services
04.2025 - Current
- Draft and develop the following documents specific to the Connect program: Staff Program Handbook, Program Procedure and Policy, Risk Management Plan, Referral and Intake Form, Child and Family Well-Being Plan, Reporting Templates, and Marketing Material.
- Embed Aboriginal and Torres Strait Islander cultural practices throughout the Connect program framework, utilising a both-ways approach, and local Aboriginal and Torres Strait Islander knowledge and directives to ensure cultural sensitivity.
- Establish and build trusted working relationships with stakeholders in the Cairns and Kowanyama region to ensure consistency and provide wrap-around support to clients.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Develop culturally safe programs to empower families to foster a secure attachment style between children and families, and promote parental self-efficacy.
Team Leader – Community Re-Entry Services Team (CREST)
Lives Lived Well
05.2024 - 04.2025
- Build and maintain strong collaborative working relationships with internal and external stakeholders in the Far North Queensland Region.
- Prepare and deliver monthly and quarterly reports to funding provider QCS.
- Develop strategies and contingency planning in a timely manner to ensure contractual obligations are met and client services are discharged conscientiously to clients.
- Reoccurring supervisions, training, and meetings with staff to ensure the program is running compliantly and capacity building for staff members with a strong focus on job satisfaction.
- Participate in development and training of culturally safe practice framework.
- Care take the Far North Queensland office by supporting staff members of other programs, WHS, policies and procedures are adhered to, including monthly operational meetings.
Team Leader – St Margarets House
Anglicare NQ
08.2023 - 05.2024
- Compile case studies and financials for end of month and quarterly organisational and government required reporting.
- Research and compose proposals to request additional government grants and funding that meet eligibility criteria of the program to support clients.
- Provide training to support staff that is tailored individually for the provision of best practice to clients with ongoing support.
- Manage internal and government WHS requirements to ensure the health and safety of all stakeholders.
- Conduct regular staff supervisions to proactively support staff and provide guidance and identify areas of improvement.
- Proactively seek and provide further training requirements for staff through internal and external training providers for staff capacity building.
- Prepare and set up rosters, to meet the needs of the business in both cost and service delivery, ensuring that employees are utilised within the award limits.
- Work closely with external and internal stakeholders to build the capacity of the participant to achieve greater independence to self-direct services and support in the longer term.
Team Leader – Disability Services
United NT
09.2022 - 08.2023
- Ensure all operational practices comply with company policies and NDIS legislative requirements.
- Generate thorough monthly reports for external stakeholders.
- Input and maintain client information, update comprehensive case notes into required systems ensuring to follow client privacy and confidentiality.
- Coach, mentor and develop 150 support staff members to ensure a high level of person-centered care is provided and NDIS goals are achieved.
- Work collaboratively with internal and external stakeholders, building and maintaining professional working relationships in the best interest of the participants.
- Actively participate in initiatives to maintain build upon and promote a positive and collaborative workplace.
Case Manager – Home Care Packages (HCP)
Anglicare NT
10.2020 - 09.2022
- Collate and develop individualised client centered care plans to ensure the physiological, sociological, and psychosocial well-being of clients is adhered to.
- Coordinate a variety of services with weekly rosters ensuring to stay within service budget requirements.
- Provide problem solving, negotiate solutions, advocate, and liaise on behalf of clients to external providers.
- Provide on-going frequent support to clients over the phone or face to face contact to identify care need changes and conduct referrals to required internal or external stakeholders.
- Maintain accurate and timely reporting of services provided for government required reporting.
- Support the program manager with recruitment, induction, and onboarding.
Case Manager – Assistance with Care and Housing (ACHA)
Anglicare NT
10.2020 - 09.2022
- Provide a client-centered approach to help older people who are homeless or at risk of homelessness.
- Build and maintain relationships with external and internal stakeholders to better assist clients.
- Make appropriate referrals to external providers through observation after gaining client consent.
- Client advocacy, including aid in completion of documentation for housing.
- Record and store client information in a confidential manner and use internal and external systems.
- Prioritise and plan appointments with clients and stakeholders while ensuring to remain flexible in a quickly changing environment.
Home Support Assessor - My Aged Care (RAS)
Australian Remote Regional Services
10.2018 - 10.2020
- Conduct holistic assessments with a focus on wellness, empowerment, and a client centred approach.
- Prioritise, plan, and organise a busy workload managing appointments, calls, follow ups and reports.
- Ensure a smooth and effective referral process to external health care stakeholders.
- Capture, record, and store vital client information in a private and confidential manner.
- Develop support plans and identify unique individual goals and strengths.
- Undertake face-to-face assessment of multiple Aged Care clients each day assessing their physical, social, and psychological wellbeing and making referrals to the appropriate external stakeholders.
Education
Psychological Science -
Swinburne University of Technology
01-2025
Drug And Alcohol First Aid Certificate
Lives Lived Well
01-2025
Advanced Diploma - Community Services Sector Management
Traxion Training
01-2023
Creative Arts and Health -
University of Tasmania
01-2023
Case Management -
ACCPA
01-2022
Preventing Dementia -
University of Tasmania
01-2022
Understanding Traumatic Brain Injury -
University of Tasmania
01-2022
Understanding Dementia -
University of Tasmania
01-2021
Home Support Assessor -
Canberra Institute of Technology (CIT)
01-2020
Skills
- Solutions-focused
- Client advocacy
- Budgeting and resource management
- Process improvement
- Program management
- Cultural competency
- Stakeholder engagement
- Team leadership
- Verbal and written communication
- Policy and procedure development
References
References available upon request.
Timeline
Program Manager – Connect Program
One Tree Community Services
04.2025 - Current
Team Leader – Community Re-Entry Services Team (CREST)
Lives Lived Well
05.2024 - 04.2025
Team Leader – St Margarets House
Anglicare NQ
08.2023 - 05.2024
Team Leader – Disability Services
United NT
09.2022 - 08.2023
Case Manager – Home Care Packages (HCP)
Anglicare NT
10.2020 - 09.2022
Case Manager – Assistance with Care and Housing (ACHA)
Anglicare NT
10.2020 - 09.2022
Home Support Assessor - My Aged Care (RAS)
Australian Remote Regional Services
10.2018 - 10.2020
Psychological Science -
Swinburne University of Technology
Drug And Alcohol First Aid Certificate
Lives Lived Well
Advanced Diploma - Community Services Sector Management
Traxion Training
Creative Arts and Health -
University of Tasmania
Case Management -
ACCPA
Preventing Dementia -
University of Tasmania
Understanding Traumatic Brain Injury -
University of Tasmania
Understanding Dementia -
University of Tasmania
Home Support Assessor -
Canberra Institute of Technology (CIT)
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