Tammy Pimprasran

The key responsibilities for my role focus on developing, implementing, and maintaining frameworks and methodologies to support optimal project delivery, effective resource utilisation and standardised reporting and governance within Hollard to deliver the strategy and enable benefit realisation.

Achievements:

• Led a small group focused on the integration of the PMO and TMO functions at Hollard, defined a clear vision/mission statement and capabilities assessment to set up an enterprise function that governs and supports the delivery of projects in alignment with Hollard’s goals.
• Provided a consultative, collaborative approach supporting the delivery of projects and providing unbiased governance and reporting for transformation projects, including a Major Integration Program Delivery>$35m, Guidewire Claims Project>$22.5m, other transformation projects>$42.5m (Guidewire, Genesys, Azure Platform Migration, and Cyber Security Review Projects).
• Developed a Financial Tracking PowerBI Dashboard to provide transparent and trusted portfolio level reporting, insights and solutions that enable our leadership team to make informed decisions relating to transformation programs with a focus on predictability and sustainability
• Assessed the effectiveness of the Project Governance Structure and Framework for the TMO to provide a structured approach against a pre-defined framework and criteria of a EPMO function or how well a medium or large-scale transformation project is being or was managed.
• Developed the Sensei Altus (PPM System) Quality Checklist to assist reviewing the project health, Governance Quality Assessment Tool (assessment of project adherence to the framework).
• Enhanced the Project Viability Model (PVM) Tool to assess the financial feasibility and sustainability of a project.
• Delivered the Project Portfolio Dependencies and Deliverables Map for the Board to align with Enterprise Roadmap.
• Developed the Project Resourcing Recharge Model and SOP documents.
• Developed the Stage Gate Assessment Criteria to provide a structured approach for assessing the effectiveness of how well our project is being managed.
• Engaged in risk management activities involved Risks in Change, RAS Matrix update, and Controls Review, underscores my commitment to robust risk management practices.

My role was centred around advocating for business units (Portfolio & Strategy unit and Distribution unit) and providing strategic consultation on technology to assess and capitalise on business opportunities. My responsibilities encompassed a wide range of engagement activities, including the identification of new opportunities based on business unit requirements and advising on how IT can contribute to enhancing the business unit's competitive advantage. Further provided hands-on support for pre-project activities including feasibility assessment, market scanning, scoping, requirements definition, business case, and work with other parts of the business and IT to maintain engagement and manage expectations. Engaged with the architecture team on initiatives to ensure alignment with the IT strategic direction.

Achievements:

• Supported the implementation of portfolio strategies for Products and Pricing.
• Developed the project artifacts for Ideation and Concept Phases including Strategic Alignment & Benefit Categories for the PMO.
• Introduced Quarterly Prioritisation process facilitated cross-functional prioritisation.
• Received two appreciation awards at IT Quarterly Forum for facilitate senior leadership team and IT Product Owners through integration programs and product initiatives delivery.
• Successfully developed and implemented a new communication strategy, including a Business Engagement SharePoint and uplifted the collaboration tools.
• Successfully delivered Regulatory Changes Projects including Cyclone Reinsurance Pool (CRP) Project Phase 1 and SA Fair Trading Act Reform Project.
• Contributed towards the delivery of the Technology Initiatives Delivery Roadmap.

Other Achievements at Hollard (January 2022 – November 2023):

• People Leader - IT Extended Leadership Team: was appointed as a part of People Leader in Technology Team. I took on the vital responsibility of mentoring, coaching, and fostering the career development of four Technology team members.
• Hollard Brand Ambassador: I played an active role in integrating the revamped brand. This involved a comprehensive effort to improve the brand's visibility and impact, ensuring a consistent and strong representation across different touchpoints.

I played a pivotal role in creating and maintaining a structured framework that guides the testing processes. Established clear protocols for UAT planning, execution, and evaluation. I contributed to the overall quality assurance of technical solutions, mitigated risks associated with system changes, and facilitated smooth transitions into production environments.

Achievements:

• Successfully developed the UAT Governance Framework and Executing UAT Strategies.

My role entailed supporting the product managers in developing Commercial SME Insurance products including Business Pack, Commercial Motor, and Farm Pack. I worked with cross-functional teams to identify market opportunities and streamline processes, while enhancing product offerings and addressing operational challenges. In collaboration with underwriting teams, I ensured thorough risk assessments and appropriate pricing strategies and ensuring products complied with regulatory requirements and contracts and policy documents adhere to applicable laws. My responsibilities included delivering key strategic initiatives, prioritisation, and continuously improving associated systems, processes, and procedures. Moreover, I developed a detailed knowledge of competitor offerings and operations and developed specifications to ensure consistent application of data and rating parameters across products, distribution channels, and system. Worked with Risks and Compliance Manger in identifying and managing risks associated with the product and leading remediation initiatives to address any potential risks that arise.

Achievements:

• Successfully implemented a robust framework and methodology for analysing and managing business rule changes (Underwriting Strategy Initiative) to Master Data Services (MDS).
• Successfully delivered key strategic initiatives for Commercial Products, Pricing and Underwriting, showcasing on the Steadfast Client Trading Platform (SCTP) Integration Project, Farm Full Life Cycle Project, Documents Digitalisation Project, Salesforce CRM, and PDDO.
• Successfully developed new policy wordings and business rules for Steadfast Business Pack and Commercial Motor Products and launched the new PDSs.
• Developed the initiatives delivery plan to align with Commercial SME products Roadmap including costs and benefits assessment, and prioritisation models for ranking and sequencing of initiatives.

I was responsible for providing technical product and performance analysis for Direct Portfolio, which included insurance products like Home, Motor, Travel, and Life. My work involved identifying key opportunities, market intelligence, and conducting competitive analysis to support the Product Development Strategy. I analysed the changing portfolio mix to identify growth opportunities for the Direct business and forecasted its effects on growth and profitability. I also developed business performance reports on conversion rates, new business/renewal performance, retention rates, and performance trends to support the development of new product features and marketing campaigns. My role involved rendering complex information into digestible reports for Senior Management and the Direct Board with findings and recommendations for the Monthly Direct Board Report. Additionally, I managed the technical requirements of Allianz Direct Business to ensure that the business was appropriately represented in products and pricing decisions.

Achievements:

• Developed and implemented the Embargo Tool.
• Led the transition from Quantium to Finity, worked with Finity on the data requirements for Allianz to maximise the use of data to perform the competitive analysis and supporting the pricing strategy and decisions.
• Developed performance measurements for Financial Institutions Promotional Campaigns and Marketing Campaigns on TV and Radio ad for Direct Portfolios.
• Won the competition in Concept and Design for the Allianz Motor Insurance mobile app.

I was responsible for analysing, developing, and implementing a comprehensive performance management system for TMF Workers Comp's remuneration model, identified key drivers of performance, provided recommendations for areas of improvement, facilitated the insights to Claims Team Leader, Service Manager, and Compliance Manager in driving claims improvement initiatives on return-to-work rate, finalisation rate, and average claim costs, including medical expenses, rehabilitation success rates, and benefits. I hosted workshops to provide effective business solutions and oversaw the preparation of training materials. Additionally, I communicated and maintained relationships with professional partners, including SiCorp, actuaries, internal/external auditors, providers, and industry groups.

Achievements:

• Developed the Performance Reporting and Improvement Framework for SiCorp (TMF).
• I presented the report finding to the claims operations leadership team, we discovered areas for improvement in medical expenses strategy. Implemented initiative based on these insights led to a 10% reduction in medical expenses over the subsequent quarter which resulted in remuneration increased.

Managed a recovery portfolio (motor and property claims) with a team of 16 recovery officers to achieve a high-performance recovery target of $10 million per month, developed recovery strategies to meet the business targets and sustain the delivery of quality and cost-effective recovery services to maximise recovery income. Ensured the delivery of key strategic initiatives and projects for process improvement and relationship development with third-party insurers.

Worked in various positions at Suncorp including Workers Compensation Policy Services, Reporting Analyst, and an Internal Auditor for Commercial Insurance and Workers Compensation.

Held various roles in retail banking.