TAMMY ROWLAND
YOUNG,NSW
Summary
To gain confidence and experience in all areas of the position. To maintain a high-level of Professional Standards and Mannerisms. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy
Overview
21
21
years of professional experience
Work History
Administration/Parts Officer/Accounts Assistant
Young Smash Repairs
04.2021 - Current
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying
- High Quality Client Service
- Excellent communication skills, both verbal and written
- Demonstrated strong organizational and time management skills while managing multiple projects
- Assist Manager, Clients, and staff
- Developed and maintained courteous and effective working relationships
- Scheduling repair dates
- Telephone/Counter Enquiries
- Disburse incoming Mail/Parcels, Preparation of outgoing Mail/Parcels
- Banking
- Receipting Invoices
- Reconciling Accounts, Batching Invoices
- Scanning claims, invoice, reports and letters into client's files
- Importing/Exporting client's information
- Access Computer Programs – iBodyShop, Repx, Estimage, AudaNet, Allianz Connect, PartSouq, PartsCheck, Outlook, Word, Xero
- Proved successful working within tight deadlines and fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others
- Worked well in team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Proven ability to learn quickly and adapt to new situations
- Conducted surveillance to detect suspicious activity
- Generated reports detailing findings and recommendations
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collected, arranged, and input information into database system
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Implemented process improvements that increases operational efficiency
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready
- Managed and responded to correspondence and inquiries from customers and vendors
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Strengthened financial operations by conducting bank reconciliations and financial reporting
- Maintained organized filing system for easy access to financial documents, improving overall efficiency
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Handled day-to-day accounting processes to drive financial accuracy
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Coordinated office supply ordering to avail materials for streamlined operations
- Maintained account accuracy by reviewing and reconciling checks monthly
- Matched purchase orders with invoices and recorded necessary information
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Streamlined invoice processing for improved efficiency and timely payments to vendors
Medical Receptionist
MedCirc
07.2020 - 03.2021
- High Quality Client/Patient Service
- High Quality Communication Skills
- Assist Doctors, Specialists, Managers, Patients/Clients, and staff
- Scheduling skype meetings with specialists and patients
- Telephone/Counter Enquiries
- Disburse incoming Mail/Parcels, Preparation of outgoing Mail/Parcels
- Banking
- Scanning reports, results and letters into patients files and doctors' in-tray
- Importing/Exporting patients information and medical records
- Access Computer Programs - Best Practice – Patient Database Management
- Scheduling of Appointments, Waiting Room, Adding new patient's details
- Patient Accounts, Receipting, Referrals, Reports, letters and results
- On-line Medicare Claims, Top Bar
- Microsoft Office – Outlook, Medway – Pathology Results, Nookal – Podiatry appointment calendar, Tempo – Transthoracic Echocardiogram Report, Gmail – Efaxs, sending and receiving specialist letters/reports, pathology reports, solicitor's requests and workcover/insurances requests
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives
- Placed new supply orders, managed inventory and restocked clerical spaces
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour
- Prepared and processed patient referrals and transfer requests
- Supported office staff and operational requirements with administrative tasks
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
- Skilled at working independently and collaboratively in a team environment
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
Administration Officer
Young Health Services
07.2010 - 06.2020
- High Quality Client/Contractor Service
- High Quality Communication Skills
- Assist Managers
- Schedule Meetings and Minute Meetings
- Manage Contractors
- Telephone/Counter Enquiries
- Disburse incoming Mail/Parcels, Preparation of outgoing Mail/Parcels
- Data entry for Multiple Sites
- Access Computer Programs - AFMO, Data entry - Work Requisitions, Asset Registry, Monthly Preventative Maintenance Service Reports, After Hours Callout Reports, iProcurement, Webreq – Store orders/Non-Stock Requisition, Health Receiving – Receipting Invoices, Health Requisitioning – Purchase Order Summary, Oracle – Payment Summary, HealthRoster, Timesheets for Payroll, Data entry – Training/Education, Annual Leave/Sick Leave/Worker Compensation/FACs, Callout Allowances, Microsoft Office, Word, Excel, Access, Microsoft Outlook, Email, Shared Calendar, Tasks, Skype for Business, Bookintelligent – Booking cars/accommodation for Managers, Staffnet - Updating Internet for all staff Information e.g
- Reports, Annual Fire Safety Plans, Certificate of compliant etc
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Performed wide-ranging administrative, financial and service-related functions
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Collected, validated, and distributed information to employees
- Coordinated with human resources department to handle payroll and personnel databases
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes
- Trained and supervised employees on implementing a new program - AFMO - Assets and Facility Management
- Improved workflow efficiency with the implementation of new project management tools and software applications
- Proved successful working within tight deadlines and a fast-paced environment
- Developed strong communication and organizational skills through working on group projects
- Worked well in a team setting, providing support and guidance
- Self-motivated, with a strong sense of personal responsibility
- Exercised leadership capabilities by successfully motivating and inspiring others
- Paid attention to detail while completing assignments
- Provided professional services and support in a dynamic work environment
- Excellent communication skills, both verbal and written
Administration Officer
Young Health Services & Cootamundra Hospital/Community Health Centre
07.2004 - 06.2010
- High Quality Client/Customer Service
- High Quality Communication Skills
- Telephone/Counter Enquiries
- Scheduling of X-ray and Ultrasound appointments, Explanation of ultrasound procedures
- Disburse incoming Mail, Preparation of outgoing Mail
- Access Computer Programs – Webfleet – Booking cars for staff members, IPM – Clients/Patients medical record files, ISOH – Dental record files, Edssion- Entering Patients' details and diagnosis, Webreq – Store orders, Filing in Medical Records Department, Oncology Department
- In-house Training
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed office policies and procedures that led to increased consistency across departmental operations.
- Increased customer service success rates by quickly resolving issues
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Entered and maintained departmental records in company database
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members
- Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures
- Maintained personnel records and updated internal databases to support document management
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients
- Proven ability to learn quickly and adapt to new situations
- Cultivated interpersonal skills by building positive relationships with others
- Proved successful working within tight deadlines and a fast-paced environment
- Developed strong communication and organizational skills through working on group projects
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Excellent communication skills, both verbal and written
Exam Supervisor/Customer Service /Teacher's Support/Acting Finance Officer
TAFE NSW Riverina Institute - Young/Cootamundra Campus
01.2004 - 06.2008
- Supervising students during Exams
- High Quality Customer Service
- Telephone/Counter Enquiries
- Mail Duties
- Banking.(TIFS), Cash Journals, Eftpos Journals, General Journals
- Purchasing Resources for Teachers/Staff (TIFS), Creditors' Ledger Code
- Data entry
- Print Purchase Orders to send to Creditors'
- Coding Tax Invoices for Payment
- Document Collation
- Computer Skills, Word Processing - Letters, Mail merge and Brochures, Publisher – Flyers and Booklets, Excel – Short Course Calendar, Access – Students information for Short Courses
- Entering Batch data into SCI
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Streamlined call centre processes for improved efficiency and reduced wait times
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Maintained up-to-date knowledge of product and service changes
- Increased efficiency and team productivity by promoting operational best practices
- Developed and updated databases to handle customer data
- Provided excellent customer care by responding to requests
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Handled customer inquiries and suggestions courteously and professionally
- Delivered prompt service to prioritize customer needs
- Managed time efficiently in order to complete all tasks within deadlines
Education
Provide Cardiopulmonary Resuscitation, HLTAID009, Provide Basic Emergency Life Support, HLTAID010, Provide First Aid, HLTAID011 -
Hilltops First Aid
01.2022
Introduction to Bookkeeping Basics, ABKA1019 -
The Career Academy
01.2022
CPR -
TAFE NSW Riverina Institute -Young Campus
01.2020
Certificate IV Frontline Management - BSB401812 -
TAFE NSW Riverina Institute -Young Campus
12.2014
Senior First Aid -
TAFE NSW Riverina Institute -Young Campus
01.2014
Senior First Aid -
TAFE NSW Riverina Institute -Young Campus
01.2009
Record Management Training Course (TRIM) -
TAFE NSW Riverina Institute -Cootamundra Campus
01.2006
Certificate III in Business Administration, Course No: 9768 -
TAFE NSW Riverina Institute -Young Campus
01.2005
Child Protection Training including Mandatory Reporting -
Anglican Koorawatha Parish
01.2003
Basic S.R.E (Scripture) Teacher Certificate -
Baptist Union of New South Wales
01.2000
Skills
- Prioritization
- Team Development
- Quality Control
- Problem Resolution
- Computer Proficiency
- Computer Skills
- Payment Processing
- Work Prioritization
- Microsoft Office Suite
- Building rapport
- Account updating
- Staff Training
- Transaction Processing
- Documentation
- Merchandise Orders and Exchanges
- Teamwork and Collaboration
- Problem-solving abilities
- Stock management
- Active Listening
- Customer Data Confidentiality
- Customer satisfaction measurement
- Administrative and Office Support
- Account Updates
- Process Improvement
- Key stakeholder relationship building
- Appointment Scheduling
- Money handling abilities
- Recordkeeping strengths
- Data Collection
- Document Control
- Filing
- Policies and Procedures Adherence
- Product and service knowledge
- Service standard compliance
- Client Relations
- Scheduling
References
- Trevor Hezakie, Senior Biomedical Engineering Technician – Biomedical Unit MLHD, 02 5943 3019/0427 265 121
- Kerryn Bishop, Emergency Administration Officer - MLHD - 0475 427 214
- John Summerfield, Foreman - Young Smash Repairs , 0408 223 814
Hobbies and Interests
I enjoy the company of others – family and friends. I enjoy listening to music, reading and walking.
Timeline
Administration/Parts Officer/Accounts Assistant
Young Smash Repairs
04.2021 - Current
Medical Receptionist
MedCirc
07.2020 - 03.2021
Administration Officer
Young Health Services
07.2010 - 06.2020
Administration Officer
Young Health Services & Cootamundra Hospital/Community Health Centre
07.2004 - 06.2010
Exam Supervisor/Customer Service /Teacher's Support/Acting Finance Officer
TAFE NSW Riverina Institute - Young/Cootamundra Campus
01.2004 - 06.2008
Provide Cardiopulmonary Resuscitation, HLTAID009, Provide Basic Emergency Life Support, HLTAID010, Provide First Aid, HLTAID011 -
Hilltops First Aid
Introduction to Bookkeeping Basics, ABKA1019 -
The Career Academy
CPR -
TAFE NSW Riverina Institute -Young Campus
Certificate IV Frontline Management - BSB401812 -
TAFE NSW Riverina Institute -Young Campus
Senior First Aid -
TAFE NSW Riverina Institute -Young Campus
Senior First Aid -
TAFE NSW Riverina Institute -Young Campus
Record Management Training Course (TRIM) -
TAFE NSW Riverina Institute -Cootamundra Campus
Certificate III in Business Administration, Course No: 9768 -
TAFE NSW Riverina Institute -Young Campus
Child Protection Training including Mandatory Reporting -
Anglican Koorawatha Parish
Basic S.R.E (Scripture) Teacher Certificate -
Baptist Union of New South Wales
Similar Profiles
Tarlia RowlinsonTarlia Rowlinson
Assistant Front Office Receptionist at Armidale Smash RepairsAssistant Front Office Receptionist at Armidale Smash Repairs
Danny WoodDanny Wood
Trade Qualified Panel Beater at Pialba Smash RepairsTrade Qualified Panel Beater at Pialba Smash Repairs
Steven MuhvichSteven Muhvich
Pannel Beater Spray Painter at boris smash repairsPannel Beater Spray Painter at boris smash repairs