Summary
Overview
Work History
Education
Skills
Certification
Affiliations
REFEREES
Timeline
Generic

Tammy Ryan

Campbelltown,NSW

Summary

Detail-oriented Trust Accountant offering 10+ years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.


Proficient in laws and procedures governing real estate business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Works well independently and as part of team. Excellent interpersonal communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Trust Accountant

Raine & Horne Commercial Macarthur
08.2022 - Current
  • Working as a crucial part of the property management team
  • Establishing and maintaining good relationships with both landlords/owners and tenants.
  • Streamlined trust accounting processes for increased efficiency and reduced errors.
  • Collaborated with property managers to develop accurate budgets, ensuring proactive financial planning for properties.
  • Increased accuracy of rent rolls by diligently monitoring tenant payments and updating records accordingly.
  • Gathered financial information, prepared documents, and closed books.
  • Collected and maintained careful records of rental payments and payment dates.
  • Improved tenant relations by promptly addressing billing inquiries, clarifying charges and providing timely resolutions to disputes.
  • Assisted with audits related to trusts; provided documentation and addressed any concerns raised by auditors.
  • Completing Outgoings Estimates for upcoming financial year and informing tenants of calculations
  • Compiling all property documentation and invoices required to complete Outgoings Reconciliations at EOFY
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed annual rent calculations using database software.
  • Ensured the timely distribution of funds to beneficiaries according to trust agreements.
  • Maintained integrity of general ledger and chart of accounts.
  • Maintained detailed records of trust account transactions, ensuring accuracy and transparency in financial reporting.
  • Assisted in the onboarding process for new trust clients, gathering necessary documentation and setting up accounts.
  • Maintained compliance with regulatory requirements through diligent monitoring of account activity.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Monitored industry trends to stay informed about best practices in property management techniques.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with legal counsel as necessary to enforce lease terms.
  • Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
  • Skilled at working independently and collaboratively in a team environment.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Property Officer/Property Management Accounts

WHK COMMERCIAL PROPERTY
01.2018 - 08.2022
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Processed payments and documents such as invoices, journals, Landlord and tenant statements.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and tenant statutes.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Working within a team environment to achieve a common goal.
  • Managed overseas employees, assisting with hiring, training, and professional growth of account assistant employees.
  • Training and assisting co-workers with Property Management software.
  • Trained new team members on company policies, procedures, and best practices for effective property management.
  • Assisting Property managers with clients and tenants.
  • Providing clients with financial reports for EOFY and BAS.
  • Reconciliation of tenant accounts.
  • Collected, arranged and input information into database system.
  • Developed and updated tracking spreadsheets using Excel.
  • Actively listened to customers, handled concerns quickly and escalated major issues to Property manager.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed and maintained courteous and effective working relationships.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Completed annual rent calculations using database software.
  • Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
  • Reduced delinquencies through proactive rent reminders and diligent follow-up on overdue payments.
  • Maintained accurate records of all property-related transactions, ensuring compliance with local regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Organized and detail-oriented with a strong work ethic.

Valuer’s Assistant/Property Manager/Administration Manager

JACKSONCO PROPERTY VALUERS And J & R REALTY
08.2014 - 09.2018
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Researching property data on various databases including RP Data, Valex, Red Square, NSW Planning and Environment, SAI Global, NSW Gov SIX maps website, to assist valuers with information for valuation reports.
  • Co-coordinating valuers schedules for property inspections.
  • Liaising with Financial Institutions and Private clients regarding valuation work carried out by the Senior Valuers.
  • Gathered information on nearby properties to compare and help valuers make value determinations on properties.
  • Stayed updated on market trends for local area and similar property types.
  • Maintained current understanding of lender requirements and documentation guidelines.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Handled day-to-day running of office, ensuring high levels of productivity.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with landlord regarding building and tenant issues.
  • Managed entire trust accounting cycle including gathering information, preparing documents, finalizing reports, payment runs and closing books.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Collected and maintained careful records of rental payments and payment dates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Communicated effectively with owners, tenants, and on-site associates (e.g. Strata)
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Completed annual rent calculations using housing database software.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Using the Agentbox software to track, implement and upload properties to websites (realestate.com.au) for marketing for sale and lease.

Real Estate Sales Assistant

Raine & Horne Liverpool
01.2013 - 12.2013
  • Improved client experience with timely follow-ups on leads, showing feedbacks, and transaction updates.
  • Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
  • Coordinated leads management with CRM software to improve efficiency with prioritized prospects.
  • Efficiently managed listing database ensuring accurate property information is available for prospective clients at all times.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Kept contacts organized with Rest CRM system to maintain readiness for future mailings.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Education

CERTIFICATE IV IN PROPERTY SERVICES (REAL ESTATE) - Real Estate

Think Real Estate
Carlton NSW
07.2015

BACHELOR OF FINANCIAL ADMINISTRATION (Partly Completed) - Accounting

University Of New England
Armidale, NSW
10 2008

CERTIFICATE III BOOKKEEPING AND FINANCIAL SKILLS - Accounts

TAFE Illawarra NSW
North Wollongong, NSW
10 1996

NSW HIGHER SCHOOL CERTIFICATE -

Bulli High School
Bulli, NSW
11 1994

Skills

  • Trust Accounting
  • Forecasting
  • Efficient data entry
  • Financial Reporting
  • Employee Training
  • Account Reconciliation
  • Customer Accounts Management
  • Spreadsheets
  • Accounting Software
  • Critical thinking

Certification

  • WORKCOVER FORKLIFT LICENCE – Class LF (High reach and Counter balance)
  • CERTIFICATE OF REGISTRATION IN REAL ESTATE (NSW FAIR TRADING)

Affiliations

  • Member of REI NSW

REFEREES

DANIEL KROBOT

Director//Licensee in charge - Raine & Horne Commercial Macarthur

Phone: 0411 215 339


KEN JACKSON

Director/Senior Valuer/Licensed Real Estate Agent - Jacksonco Property Valuers/J & R realty

Phone: 0407 939 053


MURAT ANAR

Commercial Property Manager - WHK Commercial Property

Phone: 0498 480 125

Timeline

Trust Accountant

Raine & Horne Commercial Macarthur
08.2022 - Current

Property Officer/Property Management Accounts

WHK COMMERCIAL PROPERTY
01.2018 - 08.2022

Valuer’s Assistant/Property Manager/Administration Manager

JACKSONCO PROPERTY VALUERS And J & R REALTY
08.2014 - 09.2018

Real Estate Sales Assistant

Raine & Horne Liverpool
01.2013 - 12.2013

CERTIFICATE IV IN PROPERTY SERVICES (REAL ESTATE) - Real Estate

Think Real Estate

BACHELOR OF FINANCIAL ADMINISTRATION (Partly Completed) - Accounting

University Of New England

CERTIFICATE III BOOKKEEPING AND FINANCIAL SKILLS - Accounts

TAFE Illawarra NSW

NSW HIGHER SCHOOL CERTIFICATE -

Bulli High School

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Tammy Ryan