- Cooking- I enjoy cake decorating and making cookies and love to cook for others
- Gardening- succulent and flower garden
- Participating in cultural exchange programs and homestays We have billeted an Austrian and a Taiwanese student for the last 3 years
- Enjoy participating in Remedial massage and yoga for overall physical and mental well-being
- Avid Reader- novels and university books
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination when travelling
- DIY and Home Improvement- renovating and improving our house
- Web Development and Design- have made two websites
- Crafting and DIY Projects like painting, diamond art, candlemaking, jewellery, and making soap, which helps improve my creativity and attention to detail
- Fashion and Style, I love dressing to the occasion
- I enjoy helping others and giving back to the community with community gifting
- I participate in low-impact exercises to strengthen core muscles, including step machines and physio
- Watching Movies and TV Shows, I am into French, Neo Noir, Post Modern Noir, documentaries, and game shows
Open To Work
Tammy Scott
Spearwood,Australia
Work Preference
Summary
Experienced Sales and Marketing professional with 22 years in marketing, capable of building a client base from the ground up. Strategic planner and top sales Features Manager for nine years. Positive attitude, reliable, loyal, trustworthy and pleasant phone manner. Attention to detail, intelligent and thinks outside the square when given hard tasks. Strong research skills. Excellent in Microsoft word, google and excel, various CRM databases, Salesforce, Citrix, RMC, Social and online marketing, book work, debt collection and invoicing, marketing proposals, and regular new client development. Not afraid of hard work and I am effective with time management. Gains trust quickly with new clients. I love a challenge and will take on what others won’t. Able to lead others and motivate co-workers yet can work independently in my own space. Easy going, I take directions well, I love to learn new things and multitask.
Overview
30
30
years of professional experience
Work History
Sales consultant
ACM Community Media
01.2022 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Identified new business opportunities through market research and analysis.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Negotiated contracts and pricing agreements to maximize profitability.
- Implemented strategic initiatives that resulted in improved sales processes and efficiency.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Managed portfolio of 6,000 accounts totalling over $2.2 million in sales in the past 5 years..
- Analyzed and reported on customer activity, business trends and areas of concern.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of Product Services.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Created proposals for new and repeat customer business transactions.
- Created sales contacts with on- and off-premise accounts.
- Coordinated with internal stakeholders to develop customized solutions that addressed unique customer needs.
- Analyzed market trends to identify potential areas of growth within the industry landscape.
- Created comprehensive sales reports that informed executive decision making.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Analyzed market trends to identify new business opportunities and inform strategic decisions.
- Stayed knowledgeable on latest products on the market for our clientele to provide innovative, and technological advancements through continuous training.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Features Manager
Have a Go news
01.2005 - 01.2022
- I specialised in Arts and entertainment, real estate, wills and estate planning, retirement for 45 plus, travel, health and Wellbeing and other areas.
- Oversaw editorial submissions, including my own creative writing work, ensuring high-quality articles are included in features.
- Analyzed audience data to refine content strategies and improve reader retention metrics.
- Cultivated relationships with stakeholders, enhancing collaboration on news stories and events.
- Motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximised performance by monitoring daily activities and mentoring team members.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved marketing to attract new customers and promote business.
- Streamlined workflow by identifying flaws in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
National Sales manager
Sage Publishing
01.2012 - 01.2012
- Key role to get 4,000 key decision makers in the Mining, Resource, gas and energy industry to receive this publication via subscription and help build a new publication into the Mining sector. My role included researching new client sales, human resources to employ staff, staff recruitment, and setting sales targets to launch a new publication in this sector and build the database for it.
- Established and maintained relationships with key stakeholders to drive business growth and collaboration.
- Directed training programs for sales staff, improving team performance and productivity metrics.
- Implemented CRM systems to streamline sales processes and improve reporting accuracy.
- Negotiated contracts with major clients, ensuring alignment with organizational objectives and profitability goals.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Oversaw annual budget planning for the national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Led cross-functional teams to enhance product offerings and customer engagement initiatives.
- Enhanced communication within the sales team through regular meetings, updates, and training sessions.
- Collaborated with other departments on various projects such as product development or marketing campaigns to achieve cohesive business goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Features Representative
Community Newspaper
01.2002 - 01.2005
- Worked on 16 Community newspapers in the features department.
- Developed community engagement initiatives to enhance newspaper readership and local participation.
- Collaborated with editorial team to produce timely and relevant content for diverse audience segments.
- Led outreach efforts, establishing partnerships with local organizations to promote newspaper events.
- Managed distribution logistics, ensuring efficient delivery of newspapers to subscribers and vendors.
- Implemented feedback systems for readers, gathering insights to drive content improvements and reader satisfaction.
- Analyzed readership trends to inform editorial strategies, enhancing overall publication relevance and impact.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Enhanced district visibility and accessibility by regularly updating social media platforms with important information and updates.
- Conducted in-depth research on policy issues to inform and support legislative decisions, contributing to more effective governance.
- Collaborated with NGOs and community organizations to support social programs, enhancing welfare of underprivileged groups.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Features & Sales
Kalgoorlie Miner
01.1996 - 01.2002
- Established a mining directory which grew to twelve pages in eight years.
- Expanded on feature ideas for the Mining Industry.
- Sold into major event booklets, including the Mining Expo, Diggers and Dealers, Race round and others.
- Developed the Goldfields/Esperance magazine with a regular monthly wedding guide, arts and entertainment guide.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail in record keeping. excel spread sheets, research and data management.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Communications - Screen Major & PR
Griffith University
Brisbane, QLD05-2027
Skills
- New business development
- Advertising schedules
- Feature writing
- Data entry
- Selling advertising
- Managing and part of a team
- Research Analyst
- Proof reading
- Strategic planner
- Multitasker
- Client liaison & planning
- Microsoft word, Media-track and excel, Sugar CRM, Google and Salesforce
- Self-Motivated/driven
- Assertive and confident
- Professional phone skills
- Academic
- Oral, written and communication skills
- Hard worker
- Self-motivated and effective with time management and the ability to execute quickly to any situation, problem solving and solution skills
- Sales and Marketing Campaigns and proposals
- Selling newspaper, social media and Website advertising
- Targeted display assets online
- Prospecting, HR employment of staff
- A natural inclination to build and simplify a problem to help the team
- Evaluates results reports to management with project
Accomplishments
- Supervised a team of 2 staff members at Have a Go News.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of many field day projects including Wagin Woolorama, Dowerin Machinery Field Day, Newdegate Machinery Field Day, Mingenew Field Day, Caravan and Camping show, 4WD adventure show, Mining Expo, Diggers and Dealers, Safety Week, Have a Go Day and others.
- Documented and resolved credits for overpayments, which led to more revenue with clients rebooking for higher amounts.
- I Found 360 faults in the new Media Track software to implement changes prior to staff use.
- Achieved $25,000 revenue across 16 newspapers in 2002 through effectively researching a Palliative Care sponsor list to attract them into a feature within a newspaper.
- Grew my database and constantly found new clients,
- Author of “Winter, Summer, & Tie the Knot bridal features, published in Ripe, a gloss publication in a subscription pack for Farm Weekly between 2024 and 2025 quarterly.
- Published regular feature articles for a Travel Section in Ripe, part of Farm Weekly, for three years, monthly from 2022 to 2025.
- Managed 75 -90 advertising bookings per month from researching, cold calling, closing sales, invoicing and debt collection, designing ads and writing advertorials and sourcing articles for publishing.
Extra curriculars
Jewellery making Soy Candles Shea Butter and Goat soap Jewellery making Fashion Jewellery making Soy Candles Shea Butter and Goat soap Jewellery making Fashion
Interests
Timeline
Sales consultant
ACM Community Media
01.2022 - Current
National Sales manager
Sage Publishing
01.2012 - 01.2012
Features Manager
Have a Go news
01.2005 - 01.2022
Features Representative
Community Newspaper
01.2002 - 01.2005
Features & Sales
Kalgoorlie Miner
01.1996 - 01.2002
Bachelor of Communications - Screen Major & PR
Griffith University