Tammy Terrazzino
Kearns,NSW
Summary
Dynamic Emergency Communications Officer with NSW Ambulance, adept at rapid decision-making and maintaining composure in high-pressure situations. Proven track record in enhancing operational efficiency through effective communication and data management. Skilled in emergency protocols and information gathering, ensuring public safety and timely response in critical incidents.
Overview
2
2
years of professional experience
Work History
Emergency Communications Officer
NSW Ambulance
Eveleigh, NSW
08.2023 - Current
- Remained calm under pressure while providing clear instructions during high stress situations.
- Responded to emergency calls routed by automatic distribution system.
- Reviewed recordings of previous calls to provide feedback on performance issues or areas needing improvement.
- Documented all incoming and outgoing communications related to emergency incidents.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Verified information provided by callers prior to dispatching units or services.
- Used radio, telephone and computer system to update first responders with new information.
Administrative Officer
NSW HEALTH
Westmead , NSW
10.2022 - 07.2023
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Developed and implemented administrative procedures to improve operational efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
Education
Diploma - Leadership And Management
TAFE
Sydney, NSW06-2025
Graduate Certificate - Business Administration And Management
TAFE NSW
NSW01-2022
HSC - Higher School Certificate
Tuggerah Lakes Secondary College
Central Coast, NSW12-2011
Bachelor of Criminology - Criminology
Western Sydney University
Sydney, NSWSkills
- Public safety awareness
- Technical aptitude
- Data entry proficiency
- Geographical expertise
- Emergency protocols
- Information gathering
- Mental resilience
- Rapid decision making
- Computer literacy
- Excellent communication
- Secure sensitive information
- Analytical skills
Timeline
Emergency Communications Officer
NSW Ambulance
08.2023 - Current
Administrative Officer
NSW HEALTH
10.2022 - 07.2023
Diploma - Leadership And Management
TAFE
Graduate Certificate - Business Administration And Management
TAFE NSW
HSC - Higher School Certificate
Tuggerah Lakes Secondary College
Bachelor of Criminology - Criminology
Western Sydney University
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