Tammy Vu
Sydney,Yagoona
Summary
I am a postgraduate currently pursuing a Master's degree in Teaching, with experience in not only instructing and engaging students in lessons but also training and leading a team. I am eager to contribute my skills and experience and always keen on learning new things.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Early Childhood Educator
Montessori Learning Tree Childcare Center
03.2024 - Current
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Communicated with parents and other staff about student progress.
Home Tutor
Students' Home
09.2023 - Current
- Supported students in preparing for standardized tests by providing targeted instruction focused on specific test-taking strategies and content areas.
- Established rapport with students and families, fostering positive relationships conducive to successful learning outcomes.
- Provided constructive feedback on students' work, enabling them to refine their skills and enhance their understanding of the subject matter.
Customer Support Team Leader
Gearinc - Software Outsourcing Company
02.2022 - 07.2023
- Reduced employee turnover within the department by fostering a positive work environment focused on teamwork, recognition of successes, and open communication.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely feedback.
- Led a team of customer support agents, ensuring high-quality service delivery and efficient problem resolution.
- Boosted overall team efficiency by implementing streamlined procedures for ticket handling and resolution workflows.
IELTS Teacher and Deputy Academic Manager
IKES English Center
03.2021 - 02.2022
- Taught students both online and offline about English skills for IELTS preparation
- Prepared lesson plan and teaching materials
- Planned curriculum for different courses, ranging from Foundation (2.0- 4.0) to Advanced Course (6.0-6.5)
- Provided additional assistance for students to finish their classwork
- Designed and employed examination settings
- Provided feedback for students' homework and tests
Teaching Assistant
Canadian English Council
10.2019 - 10.2020
- Supported main teachers in terms of translating and helping students (3 - 12 years old) understand the curriculum
- Provided assistance to set up a safe learning environment for students
- Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.
- Discussed with students' parents in terms of their performance in class
Education
Master's degree - Early childhood and Primary Teaching
Western Sydney University
Sydney2026
Bachelor's Degree in English -
Hanoi Open University
Hanoi2021
Skills
- Fluently speaking in both Vietnamese and English
- Strong communication skills and work collaboratively within a team
- Always keen to learn new things and easily adapt to a new environment
- Good at handling with customers' feedback and complaint
- Work well under pressure and multi-tasking
- Good knowledge of ICT skills
Certification
- IELTS: Proficient in English (7.5 band score)
- Working with Children Check
- First Aid and CPR in Education and care setting
- Food Handler Basics Certificate
Timeline
Early Childhood Educator
Montessori Learning Tree Childcare Center
03.2024 - Current
Home Tutor
Students' Home
09.2023 - Current
Customer Support Team Leader
Gearinc - Software Outsourcing Company
02.2022 - 07.2023
IELTS Teacher and Deputy Academic Manager
IKES English Center
03.2021 - 02.2022
Teaching Assistant
Canadian English Council
10.2019 - 10.2020
Master's degree - Early childhood and Primary Teaching
Western Sydney University
Bachelor's Degree in English -
Hanoi Open University
- IELTS: Proficient in English (7.5 band score)
- Working with Children Check
- First Aid and CPR in Education and care setting
- Food Handler Basics Certificate
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