Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamoor Ali

Wolli Creek,NSW

Summary

A highly skilled and results-driven Business Graduate with a strong background in operational strategy, business development, compliance management, and customer relations. Possessing extensive experience in identifying business inefficiencies, formulating improvement strategies, and optimizing workflows. Proven ability to analyze business data, streamline processes, and drive customer satisfaction. Seeking to leverage analytical and management skills as a Business Analyst at ETM Group Holdings to contribute to business growth and operational excellence.

Overview

6
6
years of professional experience

Work History

Safety and Security Officer

The Star Entertainment Group
Pyrmont, 2009
04.2023 - Current
  • Maintained a high standard of professionalism in greeting guests, and ensuring a secure environment for all patrons.
  • Compiled comprehensive incident reports, contributing to investigations, and long-term risk management strategies.
  • Demonstrated strong problem-solving skills by swiftly addressing emergencies and mitigating security threats.
  • Collaborated effectively with team members and supervisors, enhancing operational efficiency through clear communication.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Ensured compliance with applicable federal, state, and local laws pertaining to health, safety, and security standards.

Hospital Concierge & Compliance Officer

Royal Rehab Private Petersham (Corsecservices)
Petersham, 2049
02.2022 - 03.2023
  • Managed over 100 visitors per day, ensuring safety protocols were followed, and creating a welcoming environment.
  • Conducted compliance audits, identified risks, and implemented corrective actions to improve operational processes.
  • Produced and maintained detailed reports to track compliance with regulatory standards.
  • Worked cross-functionally to ensure alignment of security measures with hospital operations, enhancing overall service quality.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.

Business Development Assistant Manager

Allies Security Services
Marrickville, 2204
05.2020 - 04.2022
  • Assisted in business strategy development, including the analysis of market data and the optimization of business operations.
  • Improved client data management systems and contributed to the development of SEO strategies, resulting in increased visibility and engagement.
  • Managed and tracked key performance indicators (KPIs) to assess the effectiveness of business development initiatives.
  • Supported marketing campaigns and business proposals that drove financial growth, achieving a 10% increase in quarterly performance.
  • Maintained relationships with existing students by providing support, information, and guidance when needed.

Operations Customer Service Manager

Cumberland Motor Inn
Cessnock, NSW2325
01.2019 - 03.2020
  • Business Analysis: Business strategy development, data analysis, process optimization, and cost-benefit analysis.
  • Communication: Cross-departmental collaboration, client feedback analysis, report writing, and presentations.
  • Project Management: Workflow planning, task management, and meeting facilitation.
  • Trained new hires on company processes and best practices for customer service delivery.
  • Software Proficiency: MS Excel, Word, PowerPoint, Microsoft, and Xero.
  • Compliance & Risk Management: Regulatory adherence, risk assessment, security protocols, and audit compliance.

Education

Bachelor of Business Administration And Management - Management, Leadership and Innovation

University of Newcastle
Newcastle, NSW
05-2021

Bachelor of Business Administration - Accounting and Entrepreneurship

Superior University
Lahore, Pakistan

Skills

  • Business Analysis: Business strategy development, data analysis, process optimization, and cost-benefit analysis
  • Communication: cross-departmental collaboration, client feedback analysis, report writing, and presentations
  • Project management: workflow planning, task management, meeting facilitation
  • Customer service: conflict resolution, customer engagement, and service quality enhancement
  • Software Proficiency: MS Excel, Word, PowerPoint, Microsoft, and Xero
  • Compliance and Risk Management: Regulatory adherence, risk assessment, security protocols, and audit compliance

Timeline

Safety and Security Officer

The Star Entertainment Group
04.2023 - Current

Hospital Concierge & Compliance Officer

Royal Rehab Private Petersham (Corsecservices)
02.2022 - 03.2023

Business Development Assistant Manager

Allies Security Services
05.2020 - 04.2022

Operations Customer Service Manager

Cumberland Motor Inn
01.2019 - 03.2020

Bachelor of Business Administration And Management - Management, Leadership and Innovation

University of Newcastle

Bachelor of Business Administration - Accounting and Entrepreneurship

Superior University

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Tamoor Ali