Tamra Johnston
Salisbury Heights,South Australia
Summary
A detail-oriented Accounts manager, skilled in handling a diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organising and prioritising requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
25
25
years of professional experience
Work History
Accounts Payable Manager
Virginia Nursery Pty Ltd
03.2011 - Current
- Managed accurate and timely processing of over 1000 invoices per month.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Implemented internal controls to mitigate risk of fraud, ensuring financial integrity within the organisation.
- Supported audit processes with well-organized documentation of accounts payable transactions, minimizing errors or discrepancies found during audits.
- Observed strict confidentiality regulations to maintain data security.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Supported financial director with special projects and additional job duties.
Payroll Officer
Virginia Nursery Pty Ltd
03.2011 - Current
- Managed payroll data entry and processing for 75 employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Supported employees during transitions such as promotions or terminations by ensuring proper adjustments were made.
- Reviewed time records for 75 employees to verify accuracy of information.
- Managed deductions, and other adjustments to ensure accurate payroll calculations and compliance with legal requirements.
- Contributed significantly to successful completion of year-end financial audits through diligent record keeping and attention to detail in reconciling accounts.
- Liaised with external auditors during annual reviews to provide necessary documentation and answer questions related to the company''s payroll.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Completed payroll accurately and timely to meet employee expectations.
- Updated employee files with new details such as changes in address or salary levels.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted with recruitment and onboarding of new employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Customer Service Sales Representative
Virginia Nursery Pty Ltd
07.2015 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing staff members.
- Implemented upselling techniques to increase average transaction value.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organising strategies.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Accounts Payable Clerk
Midfield Meat Group
04.2010 - 04.2011
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Accounts Payable Manager
Norwood Foodland
05.1999 - 12.2009
- Managed accurate and timely processing of over 2000 invoices per month.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Managed a team of accounting staff, providing guidance and support to ensure accurate financial reporting.
- Coordinated accounts payable functions and improved workflow for 6 staff members.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Skills
- Account reconciliation
- Onboarding and training
- Proficient in Quickbooks, Sage, MYOB
- Accounts payable expertise
- Bank Reconciliation
Timeline
Customer Service Sales Representative
Virginia Nursery Pty Ltd
07.2015 - Current
Accounts Payable Manager
Virginia Nursery Pty Ltd
03.2011 - Current
Payroll Officer
Virginia Nursery Pty Ltd
03.2011 - Current
Accounts Payable Clerk
Midfield Meat Group
04.2010 - 04.2011
Accounts Payable Manager
Norwood Foodland
05.1999 - 12.2009
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