Tamriko Jikia
37 St James Rd Bondi Junction, Sydney
Overview
10
10
years of professional experience
Work History
Back Office Team Leader
LTD Georgian Post
12.2020 - 09.2024
- Controls of the works of couriers and back office operators, monitoring the quality of their work
- Fostered a positive work environment through effective conflict resolution strategies and open lines of communication among team members.
- Participated in the recruitment process for back office staff, sourcing high-quality talent to meet organizational needs effectively.
- Streamlined back office processes by implementing efficient workflow systems, reducing overall operational time.
A Coordinator Of Agents Group
JSC TBC Insurance
12.2018 - 09.2019
- Coordinating new agents, their motivation in teamwork, real estate insurance, controlled their working and monthly plans
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Universal Banker
JSC Bank of Georgia
10.2018 - 12.2018
- Offered and sold some banking products, sold mortgage loans, opened deposit account, communication with large companies and offered good banking conditions
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Universal Teller-Operator
JSC Bank of Georgia
01.2017 - 10.2018
- Services for legal and physical persons in the banking sector, domestic and international money transfer
- Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Junior Sales Manager
JSC Bank of Georgia
12.2014 - 03.2017
- Offered and sold equipment and other technical products with installment, successfully completed the monthly plan
- Mentored junior sales staff, sharing best practices in negotiation techniques, time management skills, and relationship-building strategies.
- Increased sales revenue by building strong relationships with clients and identifying their specific needs.
Education
Degree of bachelor - Mining and Geo-engineering
Georgian Technical University
01.2014
Degree of Master - Business Administration
Georgian Technical University
01.2016
CERTIFICATE - English Callan Method
British Centre
01.2014
CERTIFICATE - General Management (HRM, PR)
Georgian Technical University
01.2010
Skills
- Organizational leadership
- Team management
- Task delegation
- Workflow management
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Microsoft office
- Phone and email etiquette
- Self motivation
- Goal setting
Timeline
Back Office Team Leader
LTD Georgian Post
12.2020 - 09.2024
A Coordinator Of Agents Group
JSC TBC Insurance
12.2018 - 09.2019
Universal Banker
JSC Bank of Georgia
10.2018 - 12.2018
Universal Teller-Operator
JSC Bank of Georgia
01.2017 - 10.2018
Junior Sales Manager
JSC Bank of Georgia
12.2014 - 03.2017
Degree of Master - Business Administration
Georgian Technical University
CERTIFICATE - English Callan Method
British Centre
CERTIFICATE - General Management (HRM, PR)
Georgian Technical University
Degree of bachelor - Mining and Geo-engineering
Georgian Technical University
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