Tamsen Howard
Box Hill South,VIC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2
2
years of professional experience
Work History
Receptionist
Sportsfit Physio And Health
03.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Sacre Coeur College
Glen Iris, VIC11.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Administrative Support
Additional Information
A student at Monash University Frankston; currently undertaking a gap year ready to start an undergraduate degree in Paramedicine in 2025 to finish in 2028.
I have training in Basic Life Support, First Aid and CPR.
file:///C:/Users/Tamsen%20Howard/Downloads/60d0d188ac4cff023bb6-Tamsen_Howard_HLTAID011___Provide_First_Aid_Certificate.pdf
2 years experience with handling Clinico.
Timeline
Receptionist
Sportsfit Physio And Health
03.2022 - Current
High School Diploma -
Sacre Coeur College