Tamsen Jones
Douglas ,QLD
Summary
Dynamic professional with a proven track record in education and customer service, notably with Education Queensland. Excelled in creating engaging learning environments and enhancing customer experiences at Nourishing Bites. Skilled in adaptability, teamwork, and problem-solving, achieving significant improvements in academic performance and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Workshop Facilitator
JCU
08.2024 - Current
- Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.
- Identified areas in need of improvement and implemented solutions.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
Primary School Teacher
Education Queensland
01.2006 - Current
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
Cafe Worker
Nourishing Bites
09.2021 - 12.2021
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Education
Bachelor of Education - Early Childhood Care And Education
Queensland University of Technology
Brisbane, QLD12-2006
Skills
- Teamwork and collaboration
- Excellent communication
- Adaptability and flexibility
- Professionalism
- Problem-solving aptitude
Certification
- Domestic and family violence training and change management framework (online training modules through the Department of Justice QLD - Nov-Dec 2024
- Working With Boys course completed online through Man Cave Training designed to empower educators to engaging teenage boys in healthy and constructive ways - Oct-Dec 2024
- Respectful Relationships course - Love Bites completed face to face through NAPCAN - August 2024
Timeline
Workshop Facilitator
JCU
08.2024 - Current
Cafe Worker
Nourishing Bites
09.2021 - 12.2021
Primary School Teacher
Education Queensland
01.2006 - Current
Bachelor of Education - Early Childhood Care And Education
Queensland University of Technology
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