TAMYKA KLOWER
mannering park,NSW
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Lovisa. Skilled in staff supervision and customer service, adept at resolving conflicts and streamlining processes. Demonstrates adaptability under pressure, ensuring high-quality service delivery and operational efficiency. Achieved significant improvements in team agility and customer engagement.
Overview
1
1
year of professional experience
Work History
Manager
Lovisa
Kotara, NSW
10.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Food and Beverage Attendant
Rydges
Bathurst
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Party Associate And Sales Assistant
Big W
Bathurst
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Sales Assistant
Coles Bathurst
Bathurst
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Centre Manager
Aspire OSHC
Bathurst
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Food Preparation
- Inventory
- Phone orders
- Staff Leadership
- Staff Supervision
- Customer Service
- Time Management
- Clear Communication
- Cash Register Operation
Timeline
Manager
Lovisa
10.2023 - Current
Food and Beverage Attendant
Rydges
Party Associate And Sales Assistant
Big W
Sales Assistant
Coles Bathurst
Centre Manager
Aspire OSHC