Tamyka Penglase
Aberfoyle Park,Australia
Summary
Dynamic and results-driven professional with a proven track record within CTPSA and supermarkets, excelling in claims, management and customer service. Adept at fostering strong relationships and implementing effective strategies, I bring exceptional attention to detail and critical thinking skills to drive positive outcomes and enhance client satisfaction.
Overview
10
10
years of professional experience
Work History
Stylist Assistant
Jones Interiors
09.2024 - Current
- Assisted Head Stylist with home staging, enhancing visual appeal for prospective buyers.
- Styling for photography
- Furniture and aesthetics selections
- Developed detailed plans for staging projects.
- Organised and maintained inventory, ensuring timely access to necessary staging materials.
- Cleaning homes, prior to staging and exit cleans
- Maintained cleanliness and organisation of workspaces, supporting a streamlined design process.
Customer Service/Store Assistant
IGA Leabrook/Westwood
02.2023 - Current
- Delivered customer service at checkout and in service deli, ensuring positive shopping experiences.
- Operate cash register and process customer transactions efficiently.
- Assist customers with enquiries and product selections.
- Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
- Prepared and presented food in the service deli, bakery, and fruit and vegetable departments.
- Food Safety Compliance Officer within the Leabrook store.
- Maintain store cleanliness and organise merchandise displays.
- Collaborate with team members to restock shelves and inventory items.
- Monitor stock levels and report shortages to management promptly.
- Perform daily opening and closing duties such as counting registers, setting alarms in second store.
- Supported promotional events and sales activities, contributing to increased customer engagement.
- Use knowledge of store items to advise or make product recommendations to customers.
- Receive deliveries from vendors and ensured proper storage in designated areas.
- Participate in training sessions related to new products or technologies used in the store.
- Ensured workplace health and safety compliance through regular audits.
- Knowledge of the WorldSmart Grocery Manager program
- Working within two stores with teams of 12-15 staff
Cleaner
Nurturing Gnomes
03.2025 - 10.2025
- Performed cleaning of office spaces, practice rooms, kitchen, and bathroom to maintain a hygienic and welcoming environment.
Service Deli / Bakery Manager
Franklin Street IGA
11.2022 - 02.2023
- Managing a team of 8-10 staff within the service deli including rostering
- Managed stock ordering, stocktakes, and rotation to ensure product availability and freshness
- Coordinated promotional allocations, ordering, costing to meet GP requirements
- Prepared and presented food items while applying Food Safe practices.
- Assisted customers with inquiries and requests to enhance shopping experience
- WHS Compliance and commitment to standards
- Basic knowledge of WorldSmart Grocery Manager
- Cleaning duties
Service Deli Manager
Flagstaff Hill Foodland
01.2022 - 11.2022
- Managing a team of 8-10 staff within the service deli including rostering
- Managed stock ordering and stocktakes while maintaining product rotation for optimal freshness.
- Coordinated promotional allocations, ordering, and costing to ensure compliance with GP requirements.
- Prepared and presented food items while applying Food Safe knowledge.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- WHS Compliance and commitment to standards
- Knowledge of WorldSmart Grocery Manager
- Cleaning duties
Claims Manager
CTPSA Berkshire Hathaway
06.2019 - 01.2022
- Managing a portfolio of between 40-120 claims (reduced portfolio following maternity leave) while delivering personalised claims management services, supporting claimants through their injury and rehabilitation and driving effective return to work/health outcomes
- Delivered fair and reasonable outcomes for insured claimants while adhering to established processes and targets
- Implemented effective claims management strategies and best practice methods to enhance service delivery
- Ensuring individual targets and KPI’s are met weekly and monthly
- Presented settlement offers to claimants during negotiations. and conducting negotiation conferences
- Working and liaising with stakeholders including injured claimants, lawyers, rehabilitation advisors and medical professionals
- Collaborated with technical specialists to achieve favorable outcomes for all parties involved
- Professionally dealing with customer interactions and building effective relationships
- Understanding of medical terminology and comprehension of medical records and reports
- Knowledge of South Australian Compulsory Third Party legislation.
- Accurately adding data to our systems and maintaining a high degree of confidentiality on individual cases
- Completing all reporting and administrative requirements in a timely and accurate manner
SACTP Claims Consultant
Allianz Pty Ltd
07.2016 - 06.2019
- Managing a portfolio of up to 140 claims while delivering personalised claims management services, supporting claimants through their injury and rehabilitation and driving effective return to work/health outcomes
- Facilitated fair outcomes for insured claimants while adhering to established processes and targets
- Implementing claims management strategies and best practice methods
- Prepared and presented settlement offers to claimants based on case evaluations.
- Working and liaising with stakeholders including injured claimants, lawyers, rehabilitation advisors and medical professionals
- Managed customer interactions to foster strong relationships and enhance claimant satisfaction
- Collaborating with technical specialists to influence a beneficial outcome for all parties
- Understanding of medical terminology and comprehension of medical records and reports
- Knowledge of South Australian Compulsory Third Party legislation.
- Achieved individual targets and KPIs consistently on a weekly and monthly basis
- Completing all reporting and administrative requirements in a timely and accurate manner
- Accurately adding data to our systems and maintaining a high degree of confidentiality on individual cases
Education
SACE Stage 2 -
Aberfoyle Park High School
Aberfoyle Park, SA01.2002
Skills
- Customer service
- Leadership
- Team collaboration
- Effective communication
- Conflict resolution
- Computer proficiency
- Microsoft Office suite
- Attention to detail
- Critical thinking
- Problem solving
- Independent work
- Time management
- Cash handling
- Food safety compliance
- Stock monitoring
- Workspace organization
- Customer relationship management
References
- Taylor Jones, Owner & Head Stylist of Jones Interiors, jonesinteriors22@gmail.com, 0420 796 233
- Naomi Pudney, Founder of Nurturing Gnomes, admin@nurturinggnomes.com.au, 0423 304 058
- Further references can be provided on request.
Timeline
Cleaner
Nurturing Gnomes
03.2025 - 10.2025
Stylist Assistant
Jones Interiors
09.2024 - Current
Customer Service/Store Assistant
IGA Leabrook/Westwood
02.2023 - Current
Service Deli / Bakery Manager
Franklin Street IGA
11.2022 - 02.2023
Service Deli Manager
Flagstaff Hill Foodland
01.2022 - 11.2022
Claims Manager
CTPSA Berkshire Hathaway
06.2019 - 01.2022
SACTP Claims Consultant
Allianz Pty Ltd
07.2016 - 06.2019
SACE Stage 2 -
Aberfoyle Park High School