Tamzyn-Rose Tamariki
Pimpama,QLD
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard-working person who is a mature team worker and can adapt to all challenging situations. Based off my work experience, I can work well both in a team environment whilst working under pressure and adhering to strict deadlines. I am a dedicated, organized and methodical individual who has good interpersonal skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and value getting things done. Every job opportunity makes me determined and decisive which gives me the ability to identify and develop opportunities. I am also very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Concentrix
03.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lifeguard
Ardent Leisure, White Water World
08.2023 - 01.2024
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ride Operator, Ride Attendant
Dreamworld
08.2022 - 04.2023
- Guest relate when an operational delay occurs
- Building relationships with a variety of guests
- Two-way communication
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
- Operation of Level 1 rides.
Coffee Barista
Coffee Boothers
08.2022 - 01.2023
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
- Coordinated with fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Demonstrated a commitment to ethical sourcing by promoting sustainable products from local suppliers whenever possible.
Customer Service Cashier
Ampol
05.2022 - 08.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Team Member
Woolworths
12.2021 - 05.2022
- Customer service enquiries
- Stocking and ordering food packages
- Serving customers and keep everything tidy.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Barista
Starbucks
03.2021 - 04.2022
- Created a variety of promotional drinks
- Opened and closed store (cash handling)
- Handling takeaway orders and sorting drink preparation.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
High School Diploma -
Loganlea State High School
Loganlea, QLD12.2021
High School Diploma -
Pimpama State Secondary College
Pimpama, QLD12.2020
High School Diploma -
Helensvale State High School
Helensvale, QLD06.2019
Skills
- Account Management
- Customer Retention
- Excellent written and oral communication
- Call center experience
- Adaptive and creative
- Ordering Procedures
- Up-selling
- POS Systems
- Food Preparation
- Emergency Response
- First Aid
- Effective problem-solver
Availability
- Available, Available, Available, Available, Available, Available, Available
- Monday: Available
- Tuesday: Available
- Wednesday: Available
- Thursday: Available
- Friday: Available
- Saturday: Available
- Sunday: Available
Personal Information
Date of Birth: 01/03/2004
Certification
- Certificate II in Health Support Services - December 2021
- Certificate III in Hospitality - January 2020- December 2021
Timeline
Lifeguard
Ardent Leisure, White Water World
08.2023 - 01.2024
Customer Service Specialist
Concentrix
03.2023 - 03.2024
Ride Operator, Ride Attendant
Dreamworld
08.2022 - 04.2023
Coffee Barista
Coffee Boothers
08.2022 - 01.2023
Customer Service Cashier
Ampol
05.2022 - 08.2022
Team Member
Woolworths
12.2021 - 05.2022
Barista
Starbucks
03.2021 - 04.2022
High School Diploma -
Loganlea State High School
High School Diploma -
Pimpama State Secondary College
High School Diploma -
Helensvale State High School